Job description
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Siewert Equipment, a Division of Cummins-Wagner Company, Inc.aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, and cooling markets.
Job Title: Assistant Service Manager
Department: New York Service Department
Location: Albany, New York
Job Type: Full Time
Schedule: 7 am-4 pm
Reports To: Service Manager
Job Overview:
Reports To: Service Manager
Job Overview:
Siewert Equipment, a Division of Cummins-Wagner, is an established distributor and service provider for pumps & process equipment. The
Assistant Service Manager oversees all Service functions, assists Service employees with daily operations, and works with Management in support of department performance, growth, and development. This is a critical role in a dynamic work environment and includes overseeing Service Technicians and Coordinators, employee safety, employee training and development, and numerous other administrative and managerial functions.
This position requires a motivated professional with a high degree of technical and administrative skills and the ability to drive and oversee all aspects of our service & repair business. Essential characteristics include leadership, excellent interpersonal & communication skills, computer proficiency, technical aptitude, teamwork, and reasonable flexibility for travel and overtime.
Our most successful Assistant Service Managers:
- Possess superior communication, analytical, and organizational skills.
- Exhibit goal-oriented behaviors and time management principles
- Exude a customer-focused attitude
- Have strong written and verbal communication skills
- Apply extensive attention to detail to all tasks
- Possess management or supervisory experience
- Possess a college degree or equivalent experience in a technical business environment
- Have experience in a customer service role for mechanical equipment
- Have excellent computer proficiency including advanced Microsoft Excel
- Experience with rotating equipment maintenance and repair is strongly preferred
Scope of Responsibility:
- Management of Service Supervisors and Technicians specializing primarily in pump and pump station start-up, repair, maintenance, troubleshooting, and upgrades.
- Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring inspection findings and repairs are documented and performed by department policies and objectives.
- Management of Service Coordinators with responsibility for all coordinator tasks:
- Telephone & email reception for incoming service calls.
- Service calendar and scheduling.
- Quoting and ordering replacement parts & services.
- Start-up scheduling & coordination.
- Warranty coordination & claims processing.
- Service job close-out and Invoicing.
- Replenish consumable Shop Supplies.
- Service/truck inventory
- Facilitate “toolbox” meetings emphasizing safety, workmanship, training, and extraordinary customer service.
- Preparation of comprehensive inspection and repair reports and assisting Coordinators with same. Utilize RSG and other resources to ensure the quality and accuracy of the content.
- Assist with strategic planning processes for the department.
- Assist with new employee recruitment and hiring.
- Safety Program compliance & employee training by the ACS portal.
- Assist with training and development to improve department capabilities and versatility. Utilize the Cummins-Wagner BTU system as an employee training and record-keeping tool.
- Management and cost control for specific categories of department expenses.
- Department lead for accounting business system and related upgrades.
- Preparation of scorecards and various other department & employee performance metrics.
- Assist with compliance and improvement of policies and procedures to increase consistency & quality of workmanship throughout all Service Centers.
- Maintain template files and oversee the quality of service documentation (i.e., quotations, inspection worksheets & reports, start-up reports, PM worksheets, and invoices).
- Assist Service Manager with service growth & development initiatives.
Siewert Equipment, a Division of Cummins-Wagner Gives Back to Employees:
- Employee Stock Ownership Program
- Bonus Program
- Paid time off and holidays
- 401k Match
- Flexible Spending Account Comprehensive Health Insurance Life Insurance
- Long-Term Disability Insurance
Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985.
Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
- As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.
Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.
Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.
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