This position is a member of the Data and Reporting team within Information Technology Services of the University System of Georgia. The team supports of the collection, transformation, reporting and warehousing of data collected from source systems.

Nine data submissions occur annually from the student information system (Ellucian Banner) through three data collections. These collections include the Academic Data Collection (ADC), Financial Aid Data Collection (FADC) and the Facilities Inventory Data Collection (FIDC). Through these collections in collaboration with Research and Policy Analysis, data are aggregated for system reporting.

The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

Information Technology Services (ITS)

2500 Daniells Bridge Road Athens, GA 30606

This is a senior professional level position responsible for the analysis of complex business problems and assessing how information systems can be utilized to address them. The position performs the collection and analysis of data and provides quality analytics to researchers and decision makers within the higher education system in support of business/data solutions. The position may serve as project leader on special projects.

• Manages database, student information systems, and integrations, as well as critical project work.
• Defines requirements and steps necessary to achieve institutional goals, including managing application upgrades.
• Identifies areas of in need of improvement or refinement; designs and assists in the development of solutions.
• Manages projects as assigned, including application upgrades.
• Manages system integrations for system institutions.
• Identifies and implements appropriate testing strategies; prepares resulting test cases and scenarios; assists institutions with user acceptance testing.
• Analyzes specifications and proposes additional or alternate solutions.
• Develops and reviews technical manuals.
• Works with users and stakeholders to define, analyze, recommend, and implement system improvements.
• Mentors team members in the provision of functional support to end users.
• Assists with integration of various application systems.
• Develops and delivers end user training.
• Creates and updates end user documentation.
• Acts as a liaison to vendors.
• Participates in professional development activities; attend conferences and workshops.
• Manages change control processes as the result of upgrades, patches, customizations and change requests.
• Collaborates with other ITS departments to develop custom solutions, fixes and patches.
• Designs scalable solutions to support collaborative operations.
• Provide on-call rotational support of applications. Responds to after-hours emergencies.
• Prepares a variety of system reports.
• Performs related duties as assigned.

• Baccalaureate degree required.
• Over five years of related experience required.
• Or equivalent combination of education and experience.

• Knowledge of and experience with federal and state laws, rules and regulations impacting higher education.
• Knowledge of USG business procedures and best practices.
• Knowledge of software development lifecycles and approaches (including, but not limited to functional testing procedures).
• Knowledge of Accounts Receivable (Bursar), Admissions, Financial Aid, and Registrar processes and procedures.
• Mentors team members in the provision of functional support to end users.
• Proficient in student information systems software (Banner), performance analytics, continuous improvement practices, ITIL, Microsoft Office applications, and other relevant technologies.
• Be an expert in composing requirements gathering and specification documentation.
• Demonstrate excellent interpersonal skills, including tact, diplomacy, and flexibility to work with multiple constituents (end users, executive administrators, staff and external stakeholders).
• Exhibit a positive, professional, solutions-oriented attitude, a drive for excellence, and ability to be a team player in a pressured and fast-paced environment.
• Possess project management skills within complex functional and technical systems.
• Experience working in collaborative projects where multiple groups are engaged independently to contribute to overall project goals.
• Experience in managing and carrying out multiple projects and tasks simultaneously to meet deadlines.
• Demonstrated follow-up, coordination, and effective problem resolution skills.
• Excellent organization skills, self-directed, and naturally collaborative in nature for solution design and problem resolution.
• Ability to apply business knowledge and practical experience to the identification, analysis, root cause and resolution process.
• Ability to follow instructions furnished in verbal and written formats.
• Ability to effectively work in a faced-past environment and prioritize tasks in alignment with the priorities of the organization.
• Ability to adapt quickly and work in a highly changeable work environment.
• Ability to respond professionally and diplomatically to sensitive and critical information/issues.
• Ability to work independently and in collaborative group settings.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to present information in an engaging, professional and effective manner.

• Knowledge of USG internal operations business procedures.
• Knowledge of relational database management systems.
• Knowledge of process improvement principles.
• Knowledge of project management principles.
• Knowledge of software development lifecycles and approaches.
• Knowledge of functionality testing procedures.
• Knowledge of end user training and support principles.
• Knowledge of database management concepts.
• Knowledge of change management processes.
• Knowledge of database programming and scripting principles.
• Knowledge of Board of Regents policies and procedures.
• Skill in collaborating with multiple constituents.
• Skill in decision making and problem solving.
• Skill in the provision of support to end users.
• Skill in oral and written communication.
• Ability to respond diplomatically to sensitive and critical issues.
• Ability to effectively multi-task.

• Must be able to travel to various locations within the state of Georgia in support of institutions, attending meetings, conference, etc.
• May require occasional out of state travel.
• Must be able to work on a schedule that includes nights, weekends, or holidays when required to address escalated issues.
• Ability to work productively in an open space environment utilizing telephones and computers, with cubicle desks and moderate-to-occasional escalated noise levels.