STRUCTURE

• Department: Staff
• Supervisors: Store Manager
• Status: Non-Exempt
• Salary Range: $16 - $19

SCOPE

The CWA (Car Wash Attendant) works at an assigned store location. The CWA must be courteous by smiling, greeting, and being available to address all customer concerns and handle them in a professional manner that is satisfactory to both the customer and the store. The CWA will be doing a variety of different cleaning and customer service jobs, including sweeping the lot, empty trash cans, washing towels, filling bottles, filling soap buckets, and loading cars into the car wash and works at an assigned store location assisting in the operation of the facility in a safe, and customer-focused manner. The ideal candidate has a high energy level, a desire to work in a fast-paced environment.

RESPONSIBILITIES

• Report to work on scheduled day at the scheduled time, be neatly groomed and in approved uniform as described per the Company Dress Code.
• Act professionally always, displaying a positive attitude, and representing the company in a positive manner to customers, vendors, service providers, and other employees.
• Greet customers in the service drive upon their arrival, taking down the customers information, and finding out why they have come in for service.
• Adhere to security controls established by the company regarding drive-offs, burglary and theft prevention.
• Maintain cleanliness/organization of store (inside/outside) including, but not limited to: Restrooms, floors, countertops, shelving, displays, merchandise, food service equipment and area, parking lot, pumps, car wash, and facility property including other outside equipment/units.
• Properly stock, clean, organize, and maintain cleanliness/organization of the walk-in cooler and freezer.
• Complete all required orientation training and on-going training and attend store meetings.
• Notify management or Human Resources of any observed dishonesty by customers, vendors, or store employees.
• Keep all doors locked in secured areas; ensure that all doors are properly locked during closing, and that the alarm is properly engaged.
• Act in accordance with all local, state, and federal laws and regulations.
• Notify supervisor and/ or Human Resources of any incidents that occur in the store; document and report all information on appropriate company forms.
• Where needed, physically remove snow and/or ice from sidewalks, entrances, pumping stations, awnings, and dumpster area and place ice melt in high traffic areas.
• Clean the car wash including floors and walls, understand how to reset the car wash, and perform sales transactions/refunds appropriately; remove trash from car wash once per shift or as needed (Where applicable, if at a store with a car wash).
• Keep all emergency exits clear of product, trash, etc.; keep a clearance of 36 inches in front of the breaker boxes.
• Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.).
• Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy. Stack products in boxes/crates on the floor carefully, to not exceed five (5) feet.
• Other duties as assigned.

?QUALIFICATIONS

• No experience necessary. We are willing to train.
• High school diploma or GED preferred.
• Highly professional and dependable.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Able to work independently with minimal supervision.
• Basic computer and internet skills.
• Previous experience in a similar role a plus.
• Must be customer service oriented.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Must be self-motivated with good written and verbal communication skills.
• Friendly with high energy and the willingness to go above and beyond.
• Willing to multi-task.
• Physical abilities necessary:
• Ability to stand and/or walk for an at least 8 hours.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday.
• Ability to occasionally push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).
• Ability to occasionally bend at waist with some twisting up to one hour of workday.
• Ability to occasionally grasp, reach, and manipulate objects with hands above the head and below the knees. (This work requires eye-hand coordination, and may require bilateral coordination of hands up to 4 hours of workday).
• Ability to occasionally climb a ladder to store or retrieve materials, and/or place or remove signage.
• Approximately 75% of work is performed outdoors, but there are times when extended periods of work may be performed inside:
• Ability to be exposed to outdoor hot or cold temperatures and external environmental insects when performing tasks outdoors.
• Ability to be exposed to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer.
• Ability to be exposed to intermittent noise (i.e., cash register, telephone, etc.).
• Capable of working in small spaces at times.
• Demonstrated success in dealing with stressful situations.
• Ability to work varying shifts, including overnight shifts and holidays.
• Must be able to provide proof of authorization to work in the United States if hired.