CARE VALUE: Compassion: The Virtue of Empathy for Others 20% KAR

Compassion to our Clients, to Co-Workers, to our Community Partners

• Communicates client information to other members of treatment team, psychiatrist, etc. in a timely manner (actively participates in clinical staffing, attends meetings on time, and demonstrates positive leadership). Appropriately and respectfully expresses and shares information.

• Exhibits a positive attitude toward the Mission of the Agency, CARE Values of the Agency, the clients and co-workers.

• Adheres to ethical standards promulgated by Center, profession, and State.
• Demonstrates courtesy and respect in all relationships – listens to others and allows them to make their point
• Promotes an attitude throughout the program of cooperation and what is best for Compass as a “whole” and not just as a Region or program. Promotes a positive and constructive “we can” attitude with new initiatives, requirements and/or change.
• Maintain ethical standards including that confidentiality of consumers is not breached.

CARE VALUE: Accessibility: The Degree to which Services are available to as many People as possible

35% KAR

Provides attendant care, independent living skills, respite and psychosocial rehabilitation individual and group services. Majority of service contacts happen out of the office in natural settings.

Accessible to client’s and families during all scheduled work hours. Must work flexible days and hours to meet consumers and families needs. Will complete on-call duties as assigned. Consistently conveys that the Clients and their families are the highest priority.

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  Maintains 100 hours of billable time per month – 1200 for 12 months of the year – December through November.

CARE VALUE: Responsibility: To be Accountable and Surpass Expectations 25% KAR

Documentation is a key factor in our record of client progress and a key factor in our ability to bill for services provided. Our staff will ensure proper times of services are recorded as well as act responsibly in choosing billing codes and diagnoses that accurately reflect the client’s issues and allow the Agency to bill/collect for said services to take that (financial) burden from the client. Documentation is to be completed with dignity and respect toward the client knowing the client has full access to his/her chart

Documentation:

• Maintains a written, chronological record of consumer’s progress toward meeting identified goals and objectives. Progress notes are entered in the EMR the same day of service (or within 48 hours of the service)
• Billing Sheets are completed and turned in within 48 hours of the service. All activities for the day need to be reflected and the hours reflected should be within 30 minutes of the hours clocked in Timeforce. Assure accuracy before submitting.
• Notes demonstrate a clear understanding of service billed.

Client Care: Works flexible hours and days to meet consumer and family needs. This may include weekend, evenings, nights and holidays.

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  Provides community based services as directed by the consumer’s treatment plan and/or plan of care as assigned by Supervisor.
• Assist in planning and implementing group’s activities as assigned by Supervisor.
• Strengths based model of care is evident in practice, progress notes, treatment goals and other documentation.
• Will complete assist with weekend/evening hours and on-call hours as assigned by Supervisor.

HEDIS Measures: “Wellness and Promotion: - Compass believes in treating all health aspects of our clients – both behavioral health and physical health.

• Will address at a minimum of one time monthly some measure of health and wellness and document this in the progress note.

Examples of HEDIS measures: KBH/Annual Physical, Annual Dental Checks, Fitness Activity Level, BMI to manage weight, etc.

CARE VALUE: Excellence: Possessing Outstanding Quality or Superior Merit; Remarkably Good 20% KAR

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  Participates in quality improvement, risk management, utilization management, and other committees and activities as necessary for the Region.

• Participates in community activities that promote awareness of behavioral health issues (provides or participates in at least two (2) community education or interagency activities per year; as assigned by supervisor)
• Participates in Training activities to promote professional growth, create new programming which in turn adds to the ability to provide excellent services to our Clients
• Represents Compass in a professional manner (projects positive, service oriented attitude to community and co-workers), and maintains good relationships with referral sources in the community and is appropriately groomed and attired.
• Attends work on a consistent basis (less than six unscheduled absences per year)
• Completes and keeps up to date all required trainings (CPR/First Aide, CPI and TCI.)
• Exhibits dependability and flexibility in working with supervision and co-workers, and is able to adapt to changing needs and client demand for services as evidenced by meeting established deadlines, following through on tasks, and meeting established goals
• Stays positive – inspires others to be positive about our Mission and what we do
• Adapts well to changing conditions and demands – approaches change as a necessary and inevitable aspect of organizational life
• Addresses concerns/issues/misunderstandings with Supervisor as they arise to help problem solve and make them better
• Initiates a greeting by using your name, making good eye contact, and smiling
• Is polite in every interaction with clients and co-workers – says “Please”, “Thank You” and “You’re Welcome”
• Integrity – apologizes for delays and inconveniences, develops a plan to better stay on top of things – does NOT blame others or systems, but rather takes responsibility for his/her actions

OTHER JOB FUNCTIONS: Utilizes computer effectively, including e-mail, word processing and spreadsheet programs.