SitelogIQ is a rapidly growing company focused on making buildings better. We provide planning, design, and management solutions for organizations that want efficient and sustainable building environments that are healthier and safer for their occupants.

Our Client Success Manager will work remotely for Midwest Division, located in Hopkins, MN to help support SitelogIQ’s K-12 school district customers by providing world-class, white-glove customer service and experience throughout all phases of the long-term partnership with our clients so that the relationships are as successful as the projects we complete for them.

The Client Success Manager at SitelogIQ will be someone who can build relationships with clients and provide them with an outstanding client experience so that they cannot imagine working with another facilities partner. These professionals will ensure that our clients maintain high net promoter status. They are client-centric, serving as the vital connection between the client and the SitelogIQ team. The Client Success Manager is successful when the client can't wait to start another project with SitelogIQ and becomes a source of referrals and testimonials.

Client Success Manager Responsibilities

• Create a strong relationship and bond with the customer and become their trusted partner
• Achieve high net promoter status with clients throughout all project phases
• Support the customer and SitelogIQ team by providing clear and timely communication and organization
• Engage internal SitelogIQ subject matter experts at the proper times in order to maintain a high level of service and satisfaction
• Participate in sales and development calls and meetings
• Make daily connections with clients
• Prepare materials and information for meetings
• Understand and update client information, including information such as a client’s family, occupation, recreations, and dreams (F.O.R.D.)
• Attend networking events and conferences

Client Success Manager Qualifications

• 3-5 years of experience in customer service or customer success position strongly preferred
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Accountability and personal organizational skills are essential
• Experience in managing and working with a diverse group of people
• Ability to establish milestones and keep all team members on task

Additional Skills & Abilities

• Personable, relatable, and able to connect with people
• Outgoing and social
• Impeccable customer service skills
• Flexible and adaptable
• Organized and detailed
• Coachable with a willingness to innovate
• Proficient in Microsoft Office (Word/Excel/PowerPoint)

Client Success Manager Qualifications

• Bachelor degree or higher from an accredited university
• 3+ years of experience in customer service or customer success position strongly preferred
• Background in promoting value through the customer experience
• Experience in managing and working with a diverse group of people
• Exceptional ability to communicate and foster positive business relationships
• Accountability and personal organizational skills are essential
• Ability to establish milestones and keep all team members on task

Additional Skills & Abilities

• Past experience in PK-12 educational leadership
• Personable, relatable, and able to connect with people
• Outgoing and social
• Impeccable customer service skills
• Flexible and adaptable
• Organized and detailed
• Coachable with a willingness to innovate
• Proficient in Microsoft Office (Word/Excel/PowerPoint)
• Committed team player willing to engage where needed

• Committed team player willing to engage where needed

No agencies please

Benefits

We offer a highly competitive salary, and comprehensive benefits, including:

• Medical, dental, and vision insurance
• Disability and life insurance
• 401K
• Flex time off
• 12 paid holidays
• Tuition reimbursement
• Opportunities to drive our DE&I efforts by joining our affinity groups, Veterans and Allies Leadership Organization or Women Inspiring & Strengthening Everyone
• Opportunities to give back to our local communities through organized events or fundraisers

More About SitelogIQ

At SitelogIQ, we’re focused on creating a great environment for our team first so that it is more energizing and rewarding to focus on creating a great customer experience. That’s what we call a win-win.

We partner with clients in K-12, higher ed, government, healthcare, multifamily housing, and industry to optimize energy efficiency, improve indoor air quality, address lighting, and improve the customer experience. With offices across the country, it’s rewarding to make a difference in the communities where our teammates live and work.

SitelogIQ is an Equal Opportunity Employer and participates in E-Verify.