Job description
We are currently seeking a Contact Center Representative with high volume call center experience, for our Animal Medical Center of Mid-America (AMCMA). Contact Center Representatives are expected to be able to direct questions to our medical team (assistants, licensed techs, or veterinarians), as needed, and answer questions for clients regarding services and products within the hospital.
Previous call center and animal health knowledge preferred.
Duties include, but are not limited to:
- Answering incoming phone calls and electronic communications
- Maintaining accurate records in AMCMA databases
- Scheduling appointments
- Cashier duties
- Maintaining client and patient confidentiality of information.
This person must be extraordinary at establishing and maintaining strong working relationships and maintaining a positive and professional public image at all times. Must also have excellent customer service, communication, teamwork and problem solving skills in a fast-paced environment. Requires availability on weekends, evenings and around the holidays with flexible availability during the week.
Starting wage is $14/hour.
What sets our hospital apart?
- AMCMA is part of the Humane Society of Missouri.
- We've operated a public veterinary clinic since 1923.
- There are only 16 AAHA accredited non-profit veterinary hospitals in the country, we operate 2 of them.
- We are certified Feline Friendly and practice level Fear Free Certification.
- Proceeds from AMCMA support rescue, rehabilitation, and adoption of HSMO animals.
The Animal Medical Center of Mid America offers competitive wages and excellent benefits:
- Medical, Dental, and Vision insurance
- Short-term disability
- Long-term disability (100% employer paid)
- Retirement Savings Plan
- Flexible Spending Accounts
- Deductible Reimbursement Account
- Employee Assistance Program
- Paid time off, including vacation, sick and holiday pay
Employees are eligible for the following discounts after 90 days of employment:
- 40% off veterinary services
- 15% off prescription diets
- $50 off adoptions at HSMO
- 10% off gift shop
- Purina for Professionals
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