Job description
OVERVIEW
Perfetti Van Melle (makers of Mentos and Airheads!) is one of the world's largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide. We’re currently seeking a passionate and enthusiastic Credit Collections Manager to join our growing team.
WHAT YOU WILL DO
- Contact customers by their prescribed method (letter, website, etc) requesting payment of past due invoices, invalid deductions, and freight claim issues.
- Research deductions taken by customers to determine validity – if valid, determine the correct account to write deduction off to, and if not valid, communicate with customer and provide analysis that supports why the deduction must be repaid.
- Monitor the status of repayment and following up with Customers as needed to ensure invoices are not improperly written off.
- Communicate with Sales on credit holds or deduction issues.
- Research issues associated with non-payment of invoices to either collect them from the customer by presenting information in the customer defined format, or requesting a credit memo.
- File bankruptcy document claims with the courts.
- Determine if a customer warrants terms based on research from customer credit application, D&B, and other sources, as setting the appropriate account credit aids in the company reaching our sales objectives and collection of those sales impacts our cash flow.
- Work with Customers that do not merit the requested credit limit to help them continue to purchase product (ie. COD, Cash in Advance, etc.) to allow Sales to continue to sell to them while mitigating risk.
- Review credit of customers based on information gathered from different credit groups to adjust limits as needed.
- Work on various projects cross-functionally as needed.
WHAT WE NEED FROM YOU
- 5+ years of credit experience including commercial credit and collections experience which should include freight claim research, communication skills, letter writing, and customer service.
- Bachelor’s degree in Business or related field required. Will accept qualifying years of experience in lieu of degree.
- MS Office Application experience is required.
- Prior experience in CPG preferred.
- Proven track record for managing and analyzing the data and key metrics for an organization/department in order to drive improved business results.
- Proven track record for finding solutions to minor and complex problems.
- Methodical, systemic, and process-driven approach to improving work systems.
- Knowledge of bankruptcy forms and laws.
- Knowledge of freight claims and working with freight carriers.
- Excellent communication skills, both oral and written.
- Strong organizational and time management skills.
- Strong analytical and problem-solving skills.
- Ability to work on projects cross functionally in any department as needed.
- Ability to adapt to changing priorities and situations.
WHAT WE OFFER
- PTO package including vacation, sick, personal, and pay it forward time off
- 13 paid holidays
- Annual Bonus potential and merit-based increases
- Modest monthly candy allotment (Airheads, Airheads Xtremes, and Mentos)
- Medical, Dental and Vision coverage with low premiums and incentives
- HSA or FSA options
- 401k with Company Match up to 8%, ranking in the top 1% of the country
- Well-being subsidy up to $500 Annually
- Maternity & Paternity leave options.
- Life & AD&D insurance
- Short-Term and Long-Term Disability
- Sam's Club or Costco annual membership reimbursement
- Tuition Reimbursement Program
- Service Awards
Join a 2021 and 2022 NKY Best Workplace by applying today!
Perfetti Van Melle, USA is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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