Crew Scheduler / Human Resources Administrator

Boston, MA - Hybrid

At Viking, we foster a collaborative, goal-oriented work environment with a focus on small teams, action, and continuous improvement. We believe the best results come from investing in our employees. We offer great opportunities for promotion where our staff is rewarded for hard work, enthusiasm, initiative, and sense of responsibility.

Summary

We are currently recruiting for a Crew Scheduling Manager to join our team in Boston, MA. The Scheduler is responsible for ensuring that Viking Mississippi ship has the correct number and mix of crew members to successfully operate. This is achieved by assigning active resources to rotation and planning software (MXP) with a long-term view.

Responsibilities

• Maintaining a healthy rotation of crew members in your assigned vessel

• Ensuring all joining crew have the necessary documentation to join the vessel

• Considering crew requests and actioning where possible

• Maintaining the department change and promotion pool to ensure the right people are scheduled for the right roles and we continue to grow our organization into senior roles from within

• Liaising with the recruitment team to identify future hiring needs

• Liaising with Human Resources Senior Manager to ensure successful payroll submission

• Liaising with the Ship’s Crew Purser to support policies and procedures are being upheld

• Regularly updating crew scheduling requirements based on operational needs and following HR policy

Requirements

• Administrative background in scheduling mass rotations, preferably in the cruise industry

• Knowledge/experience as Crew Purser (shipboard) or Crewing Manager (shore side)

• Working knowledge of typical shipboard terminology as it results to positions and department make up

• Excellent written and spoken communication skills

• Excellent computer knowledge (MS Office, Marine Exchange (MXP), PowerBI). Ability to Use V-Lookup and automate spreadsheet data in Excel would be an advantage

• Excellent organizational skills, ability to work independently, service-oriented and guest focused

• Positive personality and high degree of emotional intelligence

• Open to new ideas, honest, critical, energetic, and enthusiastic

• A self-starter with a can-do mindset, with a critical eye for detail

• Flexible worker with a professional attitude and outlook to success

Compensation & Benefits

• Competitive compensation

• Excellent Medical/Dental/Vision benefits

• 401k with company annual match

• Paid vacation

• Paid holidays

• Travel and cruise rewards

About Viking Cruises

Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive. In 2000, the company purchased Europe’s KD River Cruises in order to grow its fleet, to leverage 40 years of river cruising experience and to acquire rights to prime docking locations in key European cities. The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to be the leading small ship travel company, offering river, ocean and expedition voyages on all seven continents. With an operational office in Basel, Switzerland, Viking provides destination-focused itineraries for curious travelers. Each journey includes a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers. With 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. Viking was voted the #1 River Line and the #1 Ocean Line by Travel + Leisure in the 2022 World’s Best Awards. Viking is also rated #1 for both Rivers and Oceans by Condé Nast Traveler, becoming the first cruise line ever to simultaneously earn #1 in its categories from both publications. Viking marks its 25th anniversary in 2022; by the end of the year, Viking will have welcomed two new identical expedition ships, as well as two new identical ocean ships, new Viking Longships® in Europe and new purpose-built vessels for the Nile, Mekong and Mississippi rivers.

This position is an IN THE OFFICE position. We are currently working a hybrid schedule 3 days per week in the office and 2 days remote. This hybrid schedule is subject to change based on business needs.