Job description
Are you looking for work via Robert Half? You might be interested in this Customer Service Representative position in a dynamic, rapidly-changing call center. Articulate, highly-skilled Customer Service Representatives will be interested in this position if they love building solid customer relationships. This long-term contract / temporary to hire Customer Service Representative position could be for you, if you're available to work in Braintree, Massachusetts.What you get to do every single day
- You will likely support business development and client referral goals by actively cross-selling and referring customers
- Give exceptional customer service in a timely fashion
- Field and send written business correspondence
- Handle incoming telephone calls
- Comfort and confidence when interacting with internal and external partners and clients/customers
- Microsoft Office knowledge required
- Ability to recognize, evaluate, and resolve problems effectively
- Strong communication and social skills and able to receive criticism well
- Inbound Outbound Calls experience preferred
- Dispatching experience preferred
- Deep understanding of Answering Inbound Calls
- Customer service experience
- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- A consistently positive approach to your work that is rooted in a businesslike professionalism
- Customer service and office administrative skills
- No stranger to performing extensive research to resolve complex customer inquiries
- 2+ years' experience with performing in a goal-driven & customer-focused environment preferred
- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .
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