Job description

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for an experienced Customer Support Representative to join our team.

Our Company has the following to offer:

• Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation (new hires will earn 10 days each year) and 8 paid holidays
• Flexible working hours
• Career advancement opportunities
• Investments in the latest technology
• Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Responsibilities:

• Under direction, provides clerical and administrative support to management.
• Ensure timely delivery of goods daily to predetermined customers on specific routes
• Answer phones and assist customers with any questions or concerns
• Prepare communications, such as memos, emails, reports and other correspondence
• Create and maintain filing systems, both electronic and physical
• Schedule appointments and maintain calendars
• Schedule and coordinate staff and other meetings
• Maintain lab inventory, prepare on-line requisitions for inventory re-stocking
• Manage incoming and outgoing shipments; Track packages to ensure on-time delivery
• Additional duties as assigned or as otherwise required

Qualifications:

• Minimum of one (1) year of clerical experience in a corporate environment preferred
• Knowledge of dental lab products, materials, and techniques preferred
• Valid driver’s license with clean MVR record
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Basic computer knowledge with ability to learn new programs
• High level of attention to detail and exceptional organizational skills
• Strong interpersonal, verbal, and written communication skills
• Highly motivated with the ability to quickly learn procedures and products
• Exceptional customer service skills
• Ability to lift up to 30 lbs and stand for extended periods of time.
• High School diploma or equivalent required

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift

Ability to commute/relocate:

• Kennewick, WA 99336: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary expectations?

Experience:

• Dental industry: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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