The Company

Spotless Window Cleaning and SoftWash Company (Spotless) provides premium window cleaning and pressure washing services throughout Virginia, with a focus on the Richmond market. Our company was founded in 1962, and we take immense pride in our rich 60-year history.

Spotless was voted Richmond's #1 window cleaner in 2022 by Richmond Magazine.

Our mission is to brighten the day of each customer with service and quality that exceed expectations. Our Five Values guide every thread of activity at the Company, from hiring and training to customer and vendor relationships. This is what we care about:

• Safety
• Integrity & Professionalism
• Superior Customer Service
• Best-in-Class Quality
• Teamwork

The Role

We are hiring a Customer Service/Dispatcher professional who will have primary responsibility for scheduling our services, ensure positive customer experiences, and manage various scheduling & sales administration processes.

You are trustworthy and honest. You’re flexible and self-motivated. You manage multiple priorities like a pro. You make other people feel at ease with your upbeat personality. You love processes and systems. You communicate clearly and accurately. You are a teammate on a winning team.

Job Responsibilities:

• Scheduling & Dispatching: Schedule services for our customers using a CRM software system and dispatch work orders to service teams. This includes scheduling recurring (weekly, monthly, quarterly) commercial route jobs.
• Quote / Estimate Request Intake: Gather prospective customer information and dispatch job leads to our Estimator.
• General Customer Service: Assist customers with questions about our services / processes, payment processing, scheduling inquiries, and any quality or damage claims resolution.
• Sales Program Administration: Educate customers about service plan options and process / track renewals of service plan contracts, as well as execute certain mailings to customer base.
• Continuously Improve the Position: Executing with quality on existing procedures is just a start. The ideal candidate will generate new ideas to streamline and continuously improve the role.
• Other responsibilities, as may be assigned: Role may include other ad hoc administrative responsibilities assigned by management.

Ideal Qualifications:

• High School or Equivalent (at least some College strongly preferred)
• Highly familiar with Microsoft Office products (including MS Excel, Word, and Outlook)
• 1-year of Microsoft Excel experience is required
• 2-4 years Scheduling and Office Administration experience, preferably in a service business, with responsibilities similar to the above-listed
• 1-3 years experience in sales or customer service roles providing a close understanding of the Sales Process
• Ability to understand / master existing processes and then improve upon them over time
• Excellent verbal and written communication ability