Responsible for registering and maintaining Department of Unemployment Assistance (DUA) and TA1s for Consumers of the Personal Care Attendant (PCA) program. Responsible for closing DUA accounts through Quest. Conduct communications with DUA and Massachusetts Department of Revenue (MADOR) regarding registrations, issues, balances and closings. Manage DUA claims and paperwork for unemployment claims. Manage all Workers Compensation claims documentation. Handle incoming/outgoing calls related to unemployment. Research and handle all DUA bills and notices.

This is an in person role, Monday - Friday.

Core hours are 8:30am to 4:30pm.

Essential Functions

• Register Consumers with Department of Unemployment Assistance (DUA)
• Register Consumers with Massachusetts Department of Revenue (DOR)
• Administrate DUA accounts through Quest
• Close Department of Unemployment Assistance (DUA) Accounts
• Research Department of Unemployment Assistance (DUA) bills and notices
• Research accounts to be closed with Department of Unemployment Assistance (DUA)
• Prepare and research all documents for Workers Compensation claims
• Complete all Department of Unemployment Assistance (DUA) claim requests and mailings
• Assist with Department-wide phone coverage during scheduled periods
• Complete outgoing calls for Department of Unemployment Assistance (DUA) claims
• All other duties assigned by the Employer Management Supervisor

Competencies

• Professional, friendly & understanding personality
• Ability to work efficiently as a team player as well as individually with minimal direction
• Self-motivation
• Ability to consistently maintain and build positive working relationships
• Willingness to learn new information daily
• Excellent organizational skills
• Ability to multi-task and meet deadlines
• Punctuality and dependability
• Familiarity with office machines, equipment and software
• Ability to respect and maintain confidentiality
• Attention to accuracy and detail
• Strong interpersonal and analytical skills
• Experience with Excel and Spreadsheets
• Adaptability to process changes and improvements

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

No travel is required for this position.

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at CP where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Preferred Experience: Proficiency in Microsoft Office software

Required Education: High School Diploma