Job description

Major Responsibilities:

Responsible for hiring, training and supervising all Case Managers and Intake/Eligibility staff. Supervisor will facilitate and monitor the intake process and the assignment of intensive case management cases at El Nido Family Source Center in Pacoima.

This is a fast-paced position overseeing the intake and case management process at our drop-in center. Primary responsibilities include the completion of intakes, assignment of intensive case management cases, tracking and monitoring assistance, outreach out in the community, oversee individuals and families who are high risk or in need of crisis intervention and working in collaboration with Program Director to ensure programmatic compliance for the Pacoima Family Source Center program. On site/in person work is required

Requirements:

• Master’s Degree in social work, psychology, or sociology.
• Minimum two years of staff supervisory experience
• Demonstrates high degree of initiative to develop and maintain an intake/case management training and tracking system.
• Provides supervision for bachelor-level case managers and intake/eligibility staff through a monitoring and mentoring approach.
• Provides support and resources for case managers.
• Collaborates with onsite LAUSD PSA Counselor, onsite partners and subcontractors.
• Excellent planning, communication and organizational skills.
• Strong written and interpersonal skills.
• Case Management experience required.
• Problem solve and implement strategies for improvement to meet program contractual expectations.
• Knowledge of trauma informed services and cultural competency.
• Ability to thrive in a fast-paced environment
• Bilingual/Spanish preferred.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Referral program

Schedule:

• 8 hour shift

Education:

• Master's (Required)

Experience:

• social services supervisor: 2 years (Required)
• Case management supervisory: 2 years (Required)

Language:

• English/Spanish (Preferred)

Work Location: One location

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