Job description
Field Service Technician
Hours: Monday- Friday 8AM to 5:00PM, evenings as needed, weekend rotations, holidays as needed
Travel: 10% overnight travel (includes meal per diem & travel expense coverage)
Hire Date: June 26
This position will report to our Washington, Missouri location & will focus on customers primarily located in the Festus, MO general service area.
We offer: Health, Vision & Dental insurance options, Life Insurance, Long & Short-Term Disability, 401k (with 4% Company Match), paid vacation, paid holidays, paid wellness days, paid bereavement days, paid birthday, and a 30 Day Paid Sabbatical after 7 years of employment.
Wisper Internet is seeking full-time non-exempt Field Service Technicians to join our Operations team. This role serves as the "face of Wisper" in the communities where we provide service by installing new service for customers, offering customer education, assistance with connecting customer devices to their wireless internet and troubleshooting existing service as needed. Our Field Service Technicians are exposed to variety on a daily basis: working hands-on with tools, configuring technology, climbing ladders and roofs in all weather conditions and driving to various jobs throughout our network each work day. We provide our techs with paid ongoing training, opportunities for advancement, tools and dedicated work vehicles.
We are a fixed-wireless internet provider located in Mascoutah, Illinois which provides service in Illinois, Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We love to provide service to rural communities where other providers won't and we are proud of the opportunities our Internet service creates. We take our Core Values seriously and we encourage our employees to live by them both personally and professionally. Wisper is a family-oriented company and we work hard and play hard!
- Perform Site Surveys to determine serviceability
- Install new service for customers
- Diagnose & troubleshoot connectivity problems
- Configure routers & customer devices as needed
- Perform equipment upgrades for existing customers
- Electronically transfer equipment to customer locations to ensure accurate tracking of equipment
- Keep accurate & current inventory & vehicle maintenance logs
- Maintain company-issued assets including tools, equipment & vehicles
- Provide highest level of customer experience in all interactions with customers
- Safely drive company vehicle while utilizing most efficient routes
- Other related duties as directed
Job Requirements
- High School diploma or equivalent
- Successful completion of industry certifications as needed(Ex: SBCA, SAS, etc)
- Current valid Driver's License
- Ability to drive a vehicle without presenting a safety risk to self or others
- Ability to be added to Company auto insurance policy
- Regular & predictable attendance required- Standard minimum 40 hour work week
- Must be comfortable working on roofs, at varying heights & in tight spaces
- Legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future
Desired Skills & Competencies
- Installation experience in related field/wireless internet is highly valued
- Comfortable & professional working in customer homes
- Ability to communicate effectively & professionally with customers
- Willingness to think "outside of the box" on site locations
- Safety Conscious
- Enjoy working in all weather conditions
- Enjoy working with hands & learning new technology
- Experienced & comfortable using hand & power tools
- Must demonstrate personal accountability; be punctual for appointments & meetings
Working Conditions
- Fast-paced environment with multiple changes to schedules & fluctuating priorities
- Work is performed primarily outdoors & in all weather conditions
- Work is performed at various roof-top heights & in tight spaces
Physical Requirements: Light: Lifting 0-10 lbs. Moderate: Lifting 0-25 lbs. X-Heavy: Lifting 25+ lbs.
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