Job description

We are seeking full and part-time, Front Desk Agents at the Surf Hotel.

Front Desk Agent Job Description:
-First and foremost, interacting with guests to ensure the most pleasurable Surf experience, going above and beyond whenever possible.
-Being a South Main ambassador.
-Handle confidential and guest information with the highest degree of integrity.
-Answer all communications (phone calls, emails, and texts) in a timely and professional manner.
-Maintain the Lobby and Lobby restrooms, fireplace, the cooler and coffee station, and workstation throughout the day.
-Processing all reservations across all platforms. Hotel leisure travelers, groups, corporate and vacation rentals. -Processing all payments with accuracy.
-Familiarity with all room types and vacation rental properties.
-Run daily reports and interacting with Housekeeping and Maintenance throughout the day to ensure all rooms are clean/serviced, and all issues resolved. (help if needed)
-Run daily Front Desk reports and following thru with completion (room deliveries, special services etc.)
-Quickly respond to guest requests and issues as needed (troubleshooting TV’s, extra towels, coffee, etc.).
-Comply with all company policies and procedures.
-Help in other departments when needed.

Front Desk Agent Requirements:
-Must have reliable transportation.
-Must be available to work nights, weekends, and holidays.
-Previous hospitality experience is preferred but not required.
-Must be able to lift 50 pounds.
-Ability to stand for long periods of time.
-Ability to hear phone and guest conversations with loud background noises at times.
-Ability to work with little supervision at times and maintain a high level of performance.
-Comfortable learning new technologies.
-Customer-oriented and friendly.
-Strong multi-tasking, prioritization, and time management skills.

BENEFITS:

- Medical, dental and vision insurance (up to 54% of medical insurance premium paid by employer)

Wesley & Rose
- 50% anytime discount on food and beverage from Wesley & Rose, including the lobby case.
- One free drink per 5+ hour shift.
- For full-time employees, one $100 Wesley & Rose gift card per quarter.
- For part-time employees, one $100 Wesley & Rose gift card every six months

Surf Hotel Rooms
- For full time employees, one free room night and two 50% off room nights per quarter.
- For part time employees, one free room night every six months and one 50% off room night per quarter.
- 15% anytime hotel discount for yourself or for friends and family.

Concerts | Other
- One free ticket to either a Lawn or Ivy Ballroom show per quarter. You can use this yourself or give it away.
- 50% off tickets to any concert or festival (Limited to one discounted ticket per employee per show)
- One free whitewater rafting trip per year. Rafting on the Arkansas is so much fun - it is an absolute must!

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Do you live in or near Chaffee County and have reliable transportation (required) and what is a good number to contact you?

Work Location: One location

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