Job description
Ready to be a Titan?
We create outsized value by solving real world problems in the home and commercial services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers work closely with our thousands of customers to help make their lives easier through technology. We embrace design thinking and agile development to ship hundreds of new features every month. We measure our success based on our customer’s success. We strive for real impact to improve the lives of our customers.
Senior Director of Product Management
ServiceTitan is looking for a Senior Director of Product Management with a successful track record for driving new products and features from concept to launch and market adoption. The Senior Director of Product Management will own the development and launch of products related to, but not exclusive to Financial Technologies (Payments, Financing, Insurance, etc.) for home and commercial service providers. The Fintech workflows provided in ServiceTitan help our contractors manage their financial operations and enable them to further expand their services, operate at higher efficiency and at scale. This role requires strong and proactive leadership and a demonstrated ability to drive large product initiatives with a 10x mindset. The Senior Director of Product Management will champion best product development practices to deliver phenomenal value and delightful experiences to our customers while building new business lines for the company.
What you'll do:
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Own and execute on the strategic vision for our portfolio of FinTech products.
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Build on the success of current payment and financing platform to expand market share and client base wallet share
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Stay current with and analyze market trends and customer needs/insights to bring innovative new products to market and drive exponential growth to keep Fintech product contribution at or above 25% of total company revenue
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Provide thought leadership, strategic insight, and clear communication (written and verbal) to your team and the rest of the organization on your product’s strategy and roadmap.
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Ensure the continuous improvement of the professional product management function, through investment in the people, process, technology, and measurement surrounding this function.
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Engage at the client level with strong communication and presentation skills, whether to manage a customer escalation or help with a prospective client opportunity.
What you'll bring:
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Experience within the Financial technology/payment industry is a must
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7-10 years of relevant work experience in a product management role
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5+ years of prior experience in building and leading high performing, diverse teams
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4-year degree from a top university, MBA or related graduate degree strongly preferred
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Strong analytical abilities and prior experience with building business cases, inclusive of build/buy/partner analysis
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Prior experience with partner identification, negotiation, and relationship management
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Prior experience in taking a digital product from concept to successful launch
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Strong customer empathy and experience shaping product direction and execution based on customer needs
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Experience building or implementing modern SaaS applications
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Deep knowledge of the Product Management discipline and experience in building and maturing Product teams
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Excellent communication, writing, and presenting skill
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
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Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
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Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
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Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $201,000 - $288,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
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