• Commitment to our Team – We're proud to be recognized as a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

• Specializes in knowledge of the agency’s service lines, service areas, and community services
• Responsible for looking at the individual needs of each patient/customer and matching those needs to the many services UnityPoint at Home has to offer utilizing available tools.
• Responsible for offering choice and arranging for UnityPoint at Home to follow at SNF.
• Coordinates services for patients from referral sources, patient/customers.
• Maintains excellent customer service.
• Maintains a working knowledge of relevant regulations and third party guidelines affecting patients and the operation of our business.

• Sends referrals to Community Liaison if applicable in region.
• Notifies intake and all necessary parties on all same day visits and when patient discharge is known.
• Forwards all referrals with complete information to intake.
• Establishes and maintains positive working relationships with hospital, ambulatory staff, and referral sources.
• Establishes and maintains community and customer/referral source expectations and perceptions of UnityPoint at Home as a high quality provider of services
• Assists other team members as needed.

• Completes RL Solutions reports for identified occurrences/complaints and communicates to leadership as appropriate
• Ensures accurate demographics, payor source, and PCP on all referrals.
• Maintains daily lists for tracking purposes and discharges
• Operates computer system to record/document and retrieve information to ensure appropriate agency services are a seamless transition
• Documents accurately and timely in EPIC.

Strong interpersonal skills and customer service skills.

Strong problem solving skills.

Basic knowledge of computer applications (i.e. Word, Excel, EPIC) and operations.

Ability to understand and apply guidelines, policies and procedures.

Demonstrates the ability to interact effectively with physicians, health care team members, third party payers, and members of their support services.

Demonstrates flexibility, priority setting, problem solving, conflict resolution, negotiating and networking skills, decision-making, work delegation and organization, and excellent verbal/written communication skills.