Job description
Company Overview:
Baptist Trinity Home Health, a part of The LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
Essential Functions:
Education & Experience:
Equal Opportunity Employer – vets, disability.
Must be fully vaccinated or be willing to complete full vaccination by date of hire and proof of vaccination will be required. If permitted by state law, the company will consider requests for religious or medical exemptions.
The
Intake Coordinator
receives and analyzes incoming referral and order calls.
Baptist Trinity Home Health, a part of The LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
Essential Functions:
- Answers phones and appropriately triages phone calls to Central Intake Teams.
- Effectively communicates patient/referral information to appropriate Central Intake Staff and branches.
- Obtains demographic and clinical information from clients, physicians office and other referral sources to compile referrals.
- Coordinates communication of referral information with Central Intake Nurses.
- Transfers High Tech/nurse specific referral calls to Central Intake Nurses.
- Triages incoming calls and messages from referral sources, etc. Relays messages as appropriate or transfer to voice mailbox.
- Coordinator must exercise discrimination and diplomacy on obtaining information from callers for persons not immediately available.
- Provides general information about agency services to patient family, and other referral sources as needed.
- Data enter Central Intake and branch referrals into the mainframe as needed.
- Attends and participates in workshops, continuing educational programs, seminars, etc. to keep abreast of current departmental changes.
- Attends and participates in annual in-service training programs.
- Manages patient ping feed throughout the day, in applicable markets.
- Disseminate patient ping data to appropriate PCM, field clinicians, or sales representative, in applicable markets.
- All other duties as assigned.
Education & Experience:
Experience Requirements
- Minimum of high school education or G.E.D.
- Minimum of one (1) year experience in office procedures.
- Minimum of one (1) year insurance/medical experience.
Skill Requirements
- Must have excellent verbal and written communication skills with all members of the healthcare team
- Must have excellent organizational skills and ability to complete competing priorities
- Must have thorough understanding of home health qualifying criteria and coverage guidelines
- Proficient computer skills.
Equal Opportunity Employer – vets, disability.
Must be fully vaccinated or be willing to complete full vaccination by date of hire and proof of vaccination will be required. If permitted by state law, the company will consider requests for religious or medical exemptions.
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