This position provides support duties for the Information & Technology Solutions Department. These duties can include but are not limited to operational support, records management support and telephony support. Specific duties can include operation of County financial application systems to produce checks and ACH advices. The incumbent will be called on to deliver output to user departments. An IT Support Tech can perform software upgrades to any of the County’s infrastructure hardware under direction of the infrastructure staff and can operate various forms of printing equipment used for high volume report generation. The position can work in archives and must be familiar with the department’s policies, equipment and systems used in this area.

• Provides ITS support under the supervision of the Infrastructure Manager or other ITS Management Staff;
• Processes special requests;
• Complete all relevant training requirements;
• Contribute to a positive working environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written and oral communication skills;
• Excellent interpersonal skills;
• High School diploma and relevant experience;
• Working knowledge of computers and current operating systems and Applications.

The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

While performing the duties of this job, the employee is regularly required to

stand; walk; sit; and talk and hear. The employee is occasionally required to use

hands to finger, handle or feel objects, tools or controls; reach with hands or

arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift

and/or move up to 25 pounds. Specific vision abilities required by this job include

close vision, distance vision, color vision and depth perception.\

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those

an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential function. The noise level in the work environment is

usually moderate.