The Lead serves as a department resource to registration and financial counseling staff, leads by example and pursues goals under the direction of the Registration and/or Financial Counselor Supervisor. The Lead demonstrates outstanding registration and financial counseling skills. The Lead performs all tasks related to registration, preregistration, account auditing and financial counseling for inpatients and outpatients including securing and calculating upfront collections with co-pays, and co-insurance in an efficient, accurate and hospitable manner to ensure the patient, physician and hospital needs are met. The Lead “serves as a role model” within the department and throughout the organization, always displaying the “Patient First” vision in their performance, behavior and decision making. Attains and maintains the AAHAM Certified Revenue Cycle Specialist CRCS Certification.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 35 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is also certified as a Great Place to Work®. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Demonstrates a clear understanding of PIH Health mission and values
• Displays strong leadership and organizational skills
• Excellent English communication skills. Demonstrated ability to communicate effectively and tactfully with staff, patients/guarantors, insurance companies and physicians.
• Excellent English reading, comprehension and written skills to include spelling skills and penmanship.
• Ability to follow directions as outlined in policies or given by supervisor.
• Strong computer skills to include typing 45 wpm minimum.
• Mature, dependable and conscientious
• Excellent mathematical skills to include adding, subtracting, multiplying, dividing and figuring percentages
• Ability to exercise independent judgment at times of need and emergency situations
• Bilingual preferred
• Welcomes the opportunity to take on new responsibilities and challenges
• Demonstrates flexibility in adapting to change
• Maintain and displays confidentiality at all times.

Required Experience

• Minimum two years experience in hospital Registration/Admitting
• Minimum two years experience in financial counseling, insurance verification and/or medical/hospital billing.
• High school graduate required or equivalent, prefer evidence of continuing education
• Microsoft Office proficiency: Word, Excel and Power Point at minimum
• Knowledge of eligibility requirements for Medi-Cal, Medicare, Covered California, HPE, Cobra, limited benefit plans, VVC and Uncompensated Care Programs. IPA knowledge.
• Medical terminology or demonstrated proficiency within six months of hire date (via a course or self guided study program)
• Bilingual preferred
• Demonstrate teaching skills in orientation and instruction of new registration personnel
• Excellent communication and interpersonal skills
• AAHAM Certified Revenue Cycle Specialist CRCS Certification required within one year of hire date