Job description

Courier Express is currently looking for an Dispatcher for our offsite Farmington Location (hospital setting) who are reliable, responsible, and have excellent communication skills to be an integral part of our team and assist with our growth plans.

Our team has been providing delivery & logistics solutions across the New England area from our terminal in Springfield, MA since 1993. We have built our company and our brand by always keeping our customers’ experience as the top priority. As we look to the future, we will continue to expand our customer base and are excited to explore new areas where we can provide the same industry-topping service that New England has become accustomed to.

You could be part of this exciting growth with the right experience and attitude. As the nucleolus of our company, our dispatch team are expected to provide prompt, courteous and professional service. Each member of our team, from Driver to President, has the same can-do, go above and beyond attitude and our customers deserve nothing less.

Visit our website to learn more about our Company, www.courierexp.com.

• Monday - Friday 10:30AM - 7:00PM

Responsibilities of a Logistics Coordinator/Dispatcher:

• Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s)
• Must be able to/ willing to do driver fill in's when necessary.
• Provide Drivers with appropriate information to allow for a seamless delivery transaction
• Routing multiple routes in a timely fashion
• Ensuring emails and customer phone calls are responded to in a timely manner
• Monitor current schedule of delivery agents to ensure workload balance
• Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions
• Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution
• Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as needed
• Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaints, trends, etc.
• Handle high phone call and email volume
• Function in a fast-paced environment while managing a variety of moving parts
• Work within the appropriate level of independence, but serving as a team player

Key skills & Experience of a Logistics Coordinator:

• Ability to communicate effectively with a wide array of people
• Ability to maintain composure in a faced paced environment with a high volume of communication via email, phone and in-person
• Excellent verbal and written communication skills is a must
• Must be proficient with Excel, Word, and Microsoft Office
• Proven professional customer-focused experience and the ability to handle customer queries in a proactive, efficient and friendly way
• Ability to work well within a Team environment. Actively seeks the ideas of others, openly shares information, and maintains positive morale/culture
• Ensure quality service experience, with empathy to de-escalate difficult situations
• Experience of working in a similar environment desirable. Have a passion for process improvement and personal development
• General analytical and problem-solving interest and skills
• Ability to understand when issues or queries need to be escalated and take appropriate course of action
• Proactive and focused on continuous improvement

Job Type: Full-time

Pay: $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Farmington, CT: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your email address?
• Are you related or married/partnered with any Courier Express Inc. or Courier Express Global employee or independent contractor? If yes, whom?

Experience:

• Logistics Operations Occupations: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Office: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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