Looking for the ability to make an impact as a key part of a dedicated, diverse, and growing company? If so, Auto Driveaway Franchise Systems, LLC is seeking a detail-oriented team player to join us as a Systems/Network Administrator. In this role, the Systems/Network Admin will be responsible for contributing to the organization’s success with technology by providing mission-critical system support and adding value to key growth initiatives in the company. This IT professional must be organized, passionate about improving workflow processes, and able to prioritize while managing communications with employees in one of the largest professional driveaway companies in the United States.

Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle OEMs with fast, safe, and reliable door-to-door driveaway and trucked transportation service nationwide. Services include fleet shipping and fleet management services; single vehicle “door-to-door driveaway” shipping; expedited shipping; enclosed carrier shipping for high-value vehicles; international (overseas) shipping; short-term and long-term vehicle storage; licensing, titling, and registration of vehicles; and vehicle maintenance and reconditioning services.

Job Description

Role and Responsibilities

• Administer, configure, and improve technology experience for users and clients – all infrastructure related items including systems, networks, high-availability, disaster recovery, security, and client systems.
• Responsible for managing the support desk/ticketing system to ensure all needs are met.
• Proactively install, update, and maintain production software and hardware
• Integrate new applications and features while adhering to best practices, working with management and peers to determine and prioritize company needs
• Perform user onboarding and offboarding, including workstation setup
• Define and implement disaster recovery and business continuity tools within the technology environment
• Troubleshoot, diagnose, document, and resolve support tickets relating to endpoints, software, printers, and other technology devices
• Serve as the point of contact for on-site technicians and users, documenting and categorizing pertinent data for reference
• Work towards an in-depth knowledge of our business systems, proactively monitoring all technology touch points with proficiency in automating and scripting repetitive tasks

Qualifications and Education Requirements

• 2 or more years of experience working as a systems admin, network admin, or closely related position.
• Demonstrable proficiency with Office/Microsoft 365, Exchange Online, and Azure AD.
• Understanding of the OSI model and TCP/IP
• Advanced working knowledge of the Office 365 Suite and cloud-based administration
• Meticulous attention to detail
• High energy, enthusiasm, and drive for achieving results
• Passionate about user experience and customer satisfaction

Preferred Skills

• BSIT or similar degree
• Strong working knowledge of PowerShell, enabling automation in a Microsoft cloud environment
• Demonstrable experience with Cisco Meraki SD-WAN, Azure Active Directory, Microsoft 365 a significant plus.
• Microsoft Fundamentals or Associates. Cisco CCENT. CompTIA A+, Security+ or Network+. Additional accredited certifications a plus
• Experience working with SCCM, Intune, or similar version control in a geographically dispersed organization
• Exceptional PC and troubleshooting skills, enabling you to resolve most SMB-related tickets independently