Job description

Our Story

Founded in 2020 with a vision to bring a new path of clinical and holistic healing, Sage Elite Healing is setting the new standard on wellness. Based in Boulder, Colorado - Sage Elite Healing currently offers outpatient mental health services along with physical health modalities. Sage Elite is changing the approach to health and wellness by focusing on the mental, emotional, physical, and spiritual realms of every client’s life. Sage Elite holistically helps community members struggling with depression, anxiety, PTSD, addiction, and many more issues.

Required Qualifications:

• Bachelor’s Degree required
• Experience in front desk role in a hospital outpatient or medical practice setting; must have experience working with electronic medical records (EMR) systems.
• Able to learn new information and follow through with instructions.
• Effective verbal and written communication skills
• Strong organizational skills
• Communicates positively and professionally
• Excellent multi-tasking and computer skills as our office has electronic medical records and scheduling. Word, Excel, and Adobe pdf familiarity
• Strong attention to detail and data entry accuracy
• Great people skills for answering phones and scheduling patient appointments
• Ability to openly discuss programming with potential patients, community members, initial media correspondence
• Excellent customer service skills

Preferred Qualifications:

• Knowledge of Mindbody Platform for billing, scheduling etc.
• Knowledge of insurance billing procedures, billing code specifiers/modifiers, and private pay coding
• Medical accounts billing
• Microsoft Office training
• Knowledge of clinical/mental health/brain health terminology.
• Minimum 2+ years recent front office/reception experience with mental/behavioral health / healing retreat setting

Please include what electronic practice management and billing software you are familiar with in contact email. If you have specifically worked with KIPU EHR software, please state such in your initial email inquiry to us but our experienced billing manager will train our EHR.

Responsibilities Include

• Provides initial customer service to all patients including; but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, responding to inquiries from patients and referral sources, performing data entry into the EHR system (KIPU) for patient information, and creating patient files
• Maintains patient accounts by obtaining, recording, and updating personal and financial information including accurate insurance and eligibility information
• Daily verification of patient benefits and coverage
• Protects patients’ rights by maintaining high confidentiality of personal information, medical records, and maintaining all regulatory standards for Mental Health record keeping
• Comforts patients by anticipating patients’ anxieties and is able to display a level of empathy; answering patient questions and concerns
• Obtains revenue by recording and collecting patient charges; collecting co-pays and other payments from patients in person or over the telephone
• Contributes to team effort by accomplishing tasks as needed
• Facilitate, manage, multiple state licensing for SEH including CEU specifications, required documentation
• Facilitate the flow of patients scheduling, visiting, and inquiring in-person or on the telephone.
• Ensures a phenomenal patient experience with a ‘can-do’ attitude and willingness to help both patients and fellow staff members.

Healthcare setting:

• Clinic / Retreat
• Outpatient
• Private practice

Medical specialties:

• Mental Health / Depression, Anxiety, PTSD, Addiction
• Physical & Rehabilitation Medicine

Schedule:

• Monday to Friday
• No weekends
• 10-20 hours a week (Full Time option in 90 days)
• Work Location: 75% in office/25% remote
• Willingness to travel on occasion; for off-site events/retreats/intensives

Things to know:

Sage Elite is s start-up in its third year with expansion happening throughout the company. As in many start-ups, pivoting on certain subjects does happen and flexibility and adaptability are key for this position.

Please submit a cover letter, resume and wage requirements to info@sageelitehealing.com.

We are excited to find the newest addition to our incredible team!

Job Types: Full-time, Part-time, Contract

Pay: $22.00 - $30.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Boulder, CO 80302: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 2 years (Preferred)
• Administrative experience: 2 years (Preferred)

Work Location: Hybrid remote in Boulder, CO 80302

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