Job title

Clinic Manager - Bachman Lake, TX

Job description

Clinic Manager

Locations: Irving, TX
Classification: Exempt, Full-time
Reports to: VP of Operations

What Makes Us Tick (About Us):
Little Spurs Pediatric Urgent Care was founded in 2006 after we realized that most patients waiting in the Emergency Room for treatment are not there for life threatening emergencies, yet still need care that is not available in most pediatric offices. In 2022, Little Spurs Autism Centers was created after our sister company saw the increasing need for supportive, evidence-based ABA therapy among their patients. Together, Little Spurs Pediatric Urgent Care and Little Spurs Autism Centers are looking for team players looking to make a difference in their community and who want to grow with a company.

Join us at Little Spurs! (Overview):
Little Spurs Pediatric Urgent Care is seeking a Clinic Manager for the Dallas region. The Clinic Manager is responsible for the day-to-day operations in the center(s). This position may have responsibility for 1-2 locations and provides direction and leadership to ensure Little Spurs Pediatric Urgent Care (LSPUC) delivers high quality patient care while striving to grow clinic business, optimize operational efficiency, financial performance and patient satisfaction.

What You Need (Qualifications):

• H.S. Diploma or equivalent required; Bachelor’s degree in Nursing, Health Care Administration, Business Administration, or management strongly preferred.
• 3+ years of healthcare operations or medical office experience is required.
• 1+ year of experience in the supervision of staff is helpful
• RN, LPN, MA, NCT, RT or other applicable clinical license beneficial
• Strong knowledge of patient registration, insurance verification, billing/coding, EMRs preferred
• Healthcare regulatory and accreditation compliance experience preferred
• Prior experience using eMDs, preferred
• Knowledge of HIPAA and OSHA guidelines/regulations strongly preferred
• Full COVID-19 vaccination is an essential requirement of this role.

The Perks (Benefits):
Medical, Dental & Vision Benefits available employee, spouse, and dependents

• Voluntary Short-Term & Long-Term Disability & Voluntary Life Insurance (Employee, Spouse, Children).
• 401k with 4% company match on 5% employee contribution.
• Holiday pay (Closed Thanksgiving and Christmas); shorter holiday hours
• 80 hours of PTO accumulated through the year; available for rollover
• More PTO accrued after three and five years of service
• Free in-house medical care for employee and dependent children
• Employee recognition and and appreciation programs.
• Professional Development Opportunities

The Nitty Gritty (Your Day to Day)
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Oversees all day to day operations, including staffing, patient flow and compliance with operational and clinical standards, and identifies opportunities for improvement within the center
• Holds Daily Huddles and regular staff meetings with clinic team to review issues, processes, and communicates new developments and addresses performance improvement opportunities
• Time allocation is expected to be Clinic Manager duties and working clinical shifts. This allocation may flex depending on patient volumes and corresponding staffing requirements
• Interview, hire, train, and supervise clinic staff with the assistance of HR personnel and LS management team as needed
• Develop and lead the execution of goals and objectives in support of overall clinic performance and operations
• Ensure resources are available, including supplies and equipment, to maintain effective center operations
• Communicate regularly with LS management and providers as needed to quickly resolve issues, coordinate with peers at other centers (markets) and provide recommendations as required
• Depending on specific clinic need, as well as Clinic Manager’s background/experience and licensure, will cover shifts either in the front office or clinical areas.
• Maintain center operations in compliance with regulatory requirements standards and clinic accreditations
• Provide leadership and guidance to improve patient, provider, and staff satisfaction
• Fosters a strong, collaborative relationship with clinic providers and staff
• Serves as a day-to-day liaison for our provider staff, providing leadership support to our team of physicians, practitioners, and PA’s
• Ensures consistency of treatment and application of policy
• Assists with the resolution of patient complaints with follow-up and reports to VP Operations/Chief Medical Officer and HR Manager/CEO if necessary
• Administers monthly schedule (non-providers), approve requests for time off & assists with completion of time cards for clinic(s) staff for payroll
• Notifies HR Manager of personnel changes and requirements in a timely manner
• Documents employees’ attendance records and disciplinary action.
• Notifies LS management, CMO, and HR Manager immediately if/when OSHA or HIPPA violations occur. Completes all reports/paperwork in a timely manner.
• Conduct timely and constructive annual performance evaluations of direct reports.
• Handles discipline and termination of employees as needed and in accordance with company policy
• Ensures patient safety and assists with company safety program
• All other duties as assigned.

When We Operate (Schedule):

• Mon – Fri: 9:00 am – 8:30 pm, Sat-Sun: 9:00 am – 5:00 pm.

Location

Farmers Branch, TX, Bachman Lake, TX, Irving, TX