Personal Care & Support Services Client Care Coordinator

in Charleston, Berkeley, and Dorchester counties

General Purpose:

Assists the Franchisee in providing client care coordination and serve as a point of contact for clients, families, and providers to ensure expectations are met or exceeded.

Essential Functions:

• Execute new client enrollment including performing intake duties.
• Complete initial and subsequent screening assessments and perform all PCSS in-home evaluations and paperwork for non-facility clients.
• Attend first visit jointly with caregiver as needed.
• Perform regular/weekly review of non-Medicaid visit notes.
• Manage all authorizations, daily access to Phoenix and Therap.
• Manage annual in-service requirements for caregivers.
• Manage Long Term Care Insurance Policy's and any applicable authorizations.
• Assist RN Supervisor as needed.
• Handle and manage all internal and community based PCSS inquiries.
• Manage care partner CRMS.
• Develop and implement marketing plan for growing corporate contracts, staffing and Non-Medical PCSS business.
• Conduct patient satisfaction and referral source satisfaction surveys to ensure client and account retention.
• Increase awareness of Interim Healthcare by conducting presentations and attending community events where prospective clients might be reached or influenced.
• Build and maintain contacts in email marketing platform.
• Identification of resources to address client’s health, daily living, and safety needs. Performing administrative tasks associated with service to clients including scheduling, logging, documenting all appointments and services; provide information, notices and regular communications with clients and designee.
• Regular telephone contact or home visits per the client’s Service Agreement.
• Coordinate with client, Home Health RN and or Pharmacy with medication set ups and coordination reminders.
• Monitoring client well-being, recommending resources and solutions as appropriate.
• Liaison and coordination with family members, designees, and providers.
• Creating and maintaining the client’s health care record.
• Fulfilling all tasks in a thorough, timely, and reliable manner.
• Completes other assignments as requested and assigned.
• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

• LPN or clinical degree/experience preferred.
• One year of related business experience or an equivalent of education and work experience may be considered.
• Experience working in the senior field.
• Must possess a valid driver’s license.

Knowledge, Skills & Abilities Required:

• Evidence of essential leadership, communication, education, and counseling skills.
• Proficiency in communication technologies (email, cell phone, etc.)
• Highly organized with ability to keep accurate notes and records.
• Core values consistent with a patient- and family-centered approach to care.
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal.
• Demonstrates a positive attitude and respectful, professional customer service.
• Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
• Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns.
• Proactively continues to educate self on providing quality care and improving professional skills.

Working Conditions & Physical Effort:

• Work is normally performed in a typical interior/office work environment.
• Ability to work flexible schedule and/or evening hours as needed.
• Able to engage in local and occasional out-of- town travel.
• Physical activity is light requiring occasional lifting/carrying up to 20 lbs. or pushing/pulling small objects. Frequently walking or standing or sitting most of the time.

Key

Occasionally Activity/conditions exist 0-2.5 hrs/day or up to 30%

Frequently Activity/conditions exist 2.5–5.5 hrs/day or over 30%

Constantly Activity/conditions exist 5.5+ hrs/day or over 60%

Sedentary Lifting/carrying up to 10 lbs

Light Lifting/carrying/pushing/pulling up to 20 lbs

Medium Lifting/carrying/pushing/pulling up to 50 lbs

Heavy Lifting/carrying/pushing/pulling over 50 lbs

Very Heavy Lifting/carrying/pushing/pulling over 100 lbs