This position works for Crouse Medical Practice, a multispecialty physician practice with several locations to serve healthcare needs in the Syracuse, NY community!

The Phone Operator is responsible for answering high volume incoming calls from patients while ensuring a high level of customer service and maximizing productivity. Works with the physicians, managers and staff to promote quality and cost effective daily operations. Establishes and maintains good interpersonal relationships with patients, their families, the public and co-workers. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the mission and goals of the practice both internally and throughout the community.

Required Qualifications:

High School Diploma or General Education Degree (GED), Demonstrated knowledge of medical terminology and procedures, Ability to effectively communicate to establish and maintain effective working relationships with doctors, patients, coworkers, management and any other external customers, Knowledge of medical insurances and various policies/requirements necessary to obtain verifications and referral authorizations, Minimum of 2 years related experience in healthcare, Experience in the management of a multi-line phone system, Proven “team player” experience, Proficiency in computers, with excellent typing skills to utilize practice management software and electronic medical record systems.

Desirable Qualifications:

Experience working in a medical office setting, Proficiency in Spanish, Healthcare related Associates Degree, Demonstrated competence in interpersonal and intra professional relations, Demonstrated competence in acute care patient management/organization, Demonstrated commitment to collaboration with physician to individualize and enhance patient care, Demonstrated Experience in medical billing, Knowledge of Medent practice management system.