POSITION SUMMARY:

The Process Compliance Specialist ensures rules and regulations are being followed within JDP specifically around FCRA and how it applies to Disputes, Adverse Action Letters, and reporting of accurate information to JDP clients. This hybrid consumer relations and operations position requires the individual interact with consumers in difficult situations. The position is fast-paced, high pressure, and requires tremendous attention to detail and the ability to work within a team environment.

ROLES AND RESPONSIBILITIES:

• Discuss disputed report information with consumers and at times clients
• Research and investigate disputed information
• Process Pre AA-letters and AA letters according to client’s specifications
• Assist operations on questions regarding reporting of criminal information
• Work with Vendors and sources of information to research / correct as needed
• Be the eyes and ears of JDP to proactively identify any concerns
• Perform audits as necessary
• Serve as a primary escalation point for disputes
• Document activity for disputes within system such as Zendesk
• Ensure adherence to guidelines, regulations, and processes where applicable while exercising judgment and reasoning abilities to solve problems
• Collaborate to improve function and client experience
• Transition client requirements into systems and processes ensuring this is representative of the clients required program
• Other job duties as required including other customer and operational activities
• If business needs dictate, mandatory overtime may be required

REQUIREMENTS:

• College coursework or equivalent experience. Associates degree or higher preferred
• Ability to manage projects and successfully handle multiple projects at once.
• Ability to conduct meetings in person and / or over the phone with clients.
• Strong communication skills, including the ability to effectively communicate via written or verbal methods
• Active listening skills
• Effective time management skills, ability to juggle multiple priorities and deadlines
• Sense of urgency to meet client and organizational expectations
• Good problem solving and analytical skills
• Ability to thrive in a dynamic team environment
• Organization skills and highly detail oriented
• Strong computer skills, including internet, Word, Excel, PowerPoint, Project, Outlook and PC Based applications.
• Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
• Strict confidentiality standards
• Some Travel may be required (2 weeks per year)

EXPERIENCE:

• 1 – 3 years of legal background