Job description

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
JOB SUMMARY
Oversees Quality Improvement Department and Document Review
Team. Recruits, hires, trains and supervises employees. Manages employee
project loads, consults on quality improvement project/initiatives, handles
complex projects and provides direct support to senior leadership on projects,
as needed.
JOB DUTIES

• Oversee satisfaction surveys, internal monitoring, report support, and form/packet maintenance
• Provide compliance/process insight to senior management
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding delivery of services
• Comfortable with public speaking
• Effective written and verbal communication
• Oversee compliance with applicable legal requirements, standards, policies, and procedures
• Oversee advanced reporting
• Demonstrate dependability
• Demonstrate effective problem solving and decision-making skills
• Exhibit computer efficiency
• Maintain necessary skills and knowledge to coordinate work flow
• Oversee identification and implementation of process improvement efforts
• Oversee special projects
• Participate in, and assign, professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal clients
• Recruit, hire, train, and supervise employees
• Supervise deliverables and ensure timely completion of projects
• Assist with new program implementations including training, process development, and other support as needed
• Resolve escalated complaints from internal clients
• Travel as required

QUALIFICATIONS

• Bachelor’s Degree preferred
• 2 - 4 years’ previous experience in quality improvement preferred
• Combination of education and experience
• 4 years’ leadership experience preferred
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment
is typical of that of an office. Incumbent may encounter frequent interruptions
throughout the workday. The employee is regularly required to sit, talk, or
hear; frequently required to use repetitive hand motion, handle or feel, and to
stand, walk, reach, bend or lift up to 20 pounds. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others • Fun and engaging work environment built on team unity • Job satisfaction knowing you make a difference in the work you do and lives we serve • Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Accrued Vacation with no waiting period
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time with no waiting period
• 401(k) Retirement plan
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship to employees.

Work Location: One location

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