Job description

Job purpose

The Route Relief position supports the Sales Department in its objectives to meet our customers’ needs through up-selling/cross-selling and providing superior customer service. Employees in this position are expected to provide coverage for sales routes and to perform service-related tasks when necessary.

Duties and responsibilities

• Ensure customer loyalty by providing outstanding customer service.
• Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
• Learn and be available to support all sales routes. Provide route coverage as needed.
• Stock, merchandise and rotate product on displays and shelves according to industry standards.
• Support and assist Delivery Drivers on major deliveries by unloading product, checking in and stocking orders.
• Responsible for collecting payment(s) from the customer.
• Build displays and assist with store resets as needed.
• Responsible for daily activities reports within assigned territory.

Qualifications

REQUIRED

• Must be 21 or older.
• Must have a valid driver’s license.
• Must have a clean driving record.
• Excellent Customer Service skills.
• Outstanding Verbal and Written Communication Skills.
• Ability to multi-task with minimal errors.
• Must be a team player and work well under minimal supervision.
• Knowledge of safe work practices.
• Ability to work in hot and cold conditions and in all types of weather.
• Ability to drive safely in all kinds of weather and road conditions.
• Must be able to lift up to 175lbs.
• Must be able to easily recognize colors, sizes and types of products.
• Must be able to accurately count, add and subtract without the use of calculators.

PREFERRED

• High School Diploma or GED.
• Previous sales, merchandising or pull-up experience.
• Previous food service or distribution experience.
• Intimate knowledge of wine, beer and the Tryon Portfolio.
• Proficient in MS Word, Excel and PowerPoint.
• Experience with material handling equipment (i.e. hand truck, dolly and pallet jack).

Working conditions

The employee will perform work in these areas:

• Warehouse dock
• In vehicle while in route to customer locations
• Customer locations

The noise level in these areas is normally moderate.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Will you be at least 21 years of age at the time of hire?

Experience:

• customer service: 2 years (Preferred)
• Sales: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

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