JOB DESCRIPTION

• 100% onsite on Fort Wainwright and Fort Greely, Alaska
• Provide direct assistance to the NEC in support of legacy voice to VoIP transition effort
• Provide technical assistance to maintain contracted levels of system performance. This applies to basic data, voice and VoIP components, and all subsequent phases/additions implemented since the effective date of the system warranty per the contract
• Designing, installing, managing, maintaining, and troubleshooting data, voice and VoIP network systems
• Perform the functions of Trainer/Instructor to NEC personnel on the newly installed and existing VoIP users that have cut-over from the existing system
• Support organizational maintenance personnel when and where the systems noted above interact and effect the operations and maintainability of existing systems
• Build a technical manual of procedures to follow for NEC personnel to use during maintaining and troubleshooting all new equipment installed
• Complete a full transition with the on-site implementation team during the final implementation stage (Secure and Test)
• Assist the 311th Signal Command with monitoring and maintaining system performance in both NIPRNet and SIPRNet environments
• Provide on-site support to include over-the-shoulder training to the system operations staff in the operation and maintenance of the VoIP systems and assist in troubleshooting issues and the planning of any future migrations required for full operation

MINIMUM REQUIREMENTS

• Active DoD Secret clearance
• OEM CCNA/CCNP or CCIE required
• Bachelor's Degree, or the equivalent combination of education, professional training, or work experience (6 years)
• 5+ years of relevant experience is required
• A professional attitude, attention to detail and customer service, and excellent organizational skills

DESIRED SKILLS