Job description
Get to Know Us
Ken Grossman started Sierra Nevada in 1980 with a hand-built brewhouse and the odds stacked against him. That passion forever changed the course of American craft brewing and launched a beer revolution that's in full force today. Turns out, good beer can do a lot of good, and Sierra Nevada became a cornerstone for both its innovation and its care for the Earth and its people. We’re committed to advancing a culture of inclusion and believe diversity in all its forms makes us stronger. We keep pushing boundaries, whether that’s in the brewhouse, with sustainability, or in the great outdoors.
Get to Know This Role
The Service Desk Specialist 1 performs technical work associated with supporting and maintaining virtual desktop infrastructure, desktop computer systems, networking and other related equipment, including software applications. Reporting to the Service Desk Supervisor, this position resolves brewery wide technical issues. The Service Desk Specialist has a strong technical understanding of the various hardware, software and networking systems being supported.
What's In It For You
We’re committed to our employees and work hard to prove it. For starters, we’re offering $19.52 to $29.29 hourly compensation for this role. Individual offers are based on skills, experience and qualifications. This role may be eligible for our bonus program – inquire with our Talent Acquisition Partner for additional details.
But base pay is just the beginning. We support your future by offering a generous 10% company match on 401(k) contributions, providing learning and development opportunities, and fostering your safety at work with ongoing trainings, state-of-the-art equipment, and preventative care. We offer medical, dental, and vision insurance, an onsite medical clinic, as well as mental health and well-being benefits including paid sick leave. We foster a culture of work-life balance and always encourage employees to use and enjoy their paid time off.
But base pay is just the beginning. We support your future by offering a generous 10% company match on 401(k) contributions, providing learning and development opportunities, and fostering your safety at work with ongoing trainings, state-of-the-art equipment, and preventative care. We offer medical, dental, and vision insurance, an onsite medical clinic, as well as mental health and well-being benefits including paid sick leave. We foster a culture of work-life balance and always encourage employees to use and enjoy their paid time off.
What You Will Do
- Under general supervision will install, maintain and upgrade workstations and their software and peripherals
- Respond to telephone or email inquiries and troubleshoot hardware and software problems; provide reliable and responsive service to internal customers; generate and address WO tickets as needed
- Research and resolve end-user issues and basic technical problems
- Recognize and escalate more difficult problems
- Support users by providing technical assistance for hardware/software troubleshooting, including training; address and document all support activities, problems and resolutions
- Provide reliable and responsive service to internal customers
- Write/maintain system documentation
- Maintain hardware/software inventories
Please Apply if You Have
- Associate's Degree in computer science, information systems or a related field or any combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved required
- MUST have a basic understanding of Microsoft Desktop Operating Systems including Windows 7, 8, 8.1 and 10
- Understand and diagnose network protocols, TCP-IP and network adapter functions in a Microsoft client/server environment
- Ability to write reports, business correspondence, and procedure manuals
- Ability to multi-task and remain calm under pressure in a fast-paced environment
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited or nonexistent standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Investigate, identify and solve problems quickly and efficiently
- Communicate clearly and concisely both verbally and in writing
- Excellent organization and communication skills
- CompTIA A+ upon hire preferred
- Microsoft 365: Fundamentals upon hire preferred
Additional Requirements to Consider Before Applying
- You must be at least 18 years of age to work for Sierra Nevada Brewing Co.
- Selected candidate must pass a pre-employment, post offer background check.
Before applying for this role, please review the full job description, including the physical demands and working environment: https://sierranevada.jdxpert.com/ShowJob.aspx?EntityID=2&id=2272
** This position will remain open until filled; online applications will be reviewed weekly **
Sierra Nevada Brewing Co. is an Equal Opportunity Employer
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