Job description

Shift Supervisor

Job Overview
Shift supervisors will provide and oversee on-site trauma-informed social service delivery at city sanctuary hotels throughout New York City. Working cooperatively with hotel operations and security staff, shift supervisors will welcome and engage migrant and asylum-seeking single adults, families with children, or adult families (without children). Supervisors will manage daily social service operations and provide on the ground support and supervision for community associates who are responsible for completing culturally sensitive assessments and making referrals.

Responsibilities
Shift supervisors will have teams of 3 to 6 community associates and are responsible for varied tasks including, but not limited to, the following:
Overseeing social services operations and seamless transitions from one shift to the next
Supervising and supporting community associates, including reviewing completed assessments
Ensuring that community associate staff provide culturally sensitive, trauma- informed services
Ensuring appropriate staff coverage and monitoring attendance
Intervening in crises and counseling clients as needed
Planning and troubleshooting with operations and security staff
Coordinating interpretation and translation services
Troubleshooting with NYC Department of Education (DOE)
Coordinating with the Mayor's Office of Immigration Affairs (MOIA)
Providing coverage for community associate staff as needed
Meeting with operations and security staff for planning and site management
Managing and documenting incidents
Managing and updating rosters and attendance

Requirements
Bachelor's degree or two years of relevant social services experience with people who are vulnerable and have experienced significant trauma
Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services
Excellent verbal and written communication skills
Ability to learn quickly and problem-solve under pressure and within prescribed timelines
Strong organizational and leadership skills
Ability to work independently and manage a team
Working knowledge of immigration laws and procedures
Strong understanding of child development, child welfare, and education requirements

Preferred Qualifications
Master's degree in social work or other human services field + two years of relevant experience working with people who enter the U.S. seeking asylum
Fluent in English and Spanish (written and spoken)
2+ years of experience supervising social services staff in the delivery of culturally sensitive, trauma-informed services
Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements
Experience working on-site in a congregate housing setting
Experience working with the NYC Department of Homeless Services shelter system and navigating the Department of Education and Administration for Children's Services' child welfare systems

Schedule:
Twelve-hour day or evening shifts

Job Types: Contract, Temporary

Salary: $37.00 per hour

Experience level:

• 2 years

Shift:

• 12 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Brooklyn, NY 11215: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising social work: 3 years (Preferred)
• Social work: 3 years (Preferred)

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Required)
• Overnight Shift (Required)

Work Location: In person

shipshapebody.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, shipshapebody.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, shipshapebody.com is the ideal place to find your next job.