Job description

RESPONSIBILITIES:

As a Customer Service Representative, you are the first point of contact of PRODEVAL CORP when customers call the hotline for technical assistance.

Customer phone assistance:

• Promptly answer all customer phone calls placed to the hotline.
• Remotely connect to customer’s equipment for troubleshooting (electrical, automation, mechanical, process, …)
• Perform remote corrective actions to restart the equipment whenever possible, and/or provide technical guidance to the customer or field technician to perform the necessary actions to resolve their issue(s).
• Excellent customer communication skills are a must! You will be responsible for providing the customer with a professional and efficient customer service experience and represent PRODEVAL CORP to the highest standards.
• Write intervention reports to follow-up on your interactions with the customer.

Conduct performance tests according to each site-specific requirement:

• Remotely connect to the customer’s equipment and control the performance of the installation within the specified values.
• Troubleshoot the equipment if the desired results are not reached, and adjust the parameters as required (regulator settings, plant settings, …)
• Write performance test reports.

Remote follow-up of the units in operation

• Perform daily connections to the customer’s equipment in order to track down specific values and identify potential malfunctions.
• Identify corrective action(s) to be taken to remedy the malfunctions.
• Identify potential improvements to the equipment.
• Conduct monthly reporting.
• Report any potential issues or improvements to the manager.

CONDITIONS:

• To start as soon as possible.
• Located in Schaumburg, IL.
• Full time, 40 hours per week.
• Benefits, 401k, PTOS.

QUALIFICATIONS:

• Previous similar technical customer service experience preferred, minimum of 3 years.
• Ability to work with PRODEVAL CORP software, read electrical diagrams, and interpret PID’s.
• Excellent customer and interpersonal communication skills.
• Agile in critical situation management.
• Native English.

To apply: https://prodeval.talentview.io/jobs/8k4nc6?utm_source=indeed

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: Hybrid remote in Schaumburg, IL 60173

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