Job description

Location: Van Wert, Ohio

If you are a problem-solver with a service first mentality and a passion for helping people, come join our team!

As an IT Technology Support team member, you will help fulfill the promise that Central Insurance makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers.

Responsibilities:

• Manage Incoming inquiries and phone calls from employees, agents, policyholders, and vendors
• Document issue details with correct urgency & priority and escalate to other team members or teams when appropriate
• Identify and assess the needs of the customer to provide quality service to all customers
• Perform standard procedures such as password resets, telephone delegation, and software updates
• Setup user workstations
• Ensure Asset information is documented
• Perform installation of software on computer systems
• Troubleshoot computer hardware problems and perform break/fix repairs as necessary
• Provide IT and software assistance to other departments as needed

What your qualifications may look like:

• Willing to work standard shifts of 8:00 AM to 4:30 PM EST or scheduled shifts of 7:30 AM to 5:00 PM EST as needed to support our customers as well as the remote weekend support evenly rotated among the department.
• Exceptionally strong customer handling, conflict resolution, and problem solving skills; focused on quality of the customer experience.
• Ability to build rapport with each customer, both internal and external, and actively listens and responds to requests.
• Ability to communicate effectively and professionally using proper grammar both orally and in writing.
• Attention to detail.
• Ability to prioritize and effectively multi-task to meet required deadlines and work independently.
• Exercise initiative and judgment while researching and solving customer inquiries.
• Adaptable to change and ability to focus on continuous improvement.
• Possess ability to retain instructions, utilize, and create proper reference materials.
• Demonstrates working knowledge of computer equipment, such as personal computers and printers, as well as knowledge of user applications and data processing procedures.
• Proficient and experienced with technology.
• High School Diploma or equivalent

Working at Central
We pride ourselves on our long history—not just the years we’ve been in business, but the thousands of policyholders we’ve provided peace of mind to along the way. We’ve also built a reputation of being one of the top carrier choices for premier agents across the country.

None of this came about by chance. It’s all because we have a team of employees that works together to deliver the best customer service in the industry. We foster a spirit of collaboration and camaraderie. We celebrate our victories as one while still recognizing individual accomplishments and contributions. And when we see something that needs to be improved upon, we join forces to make the change.

In addition, we’ve built a structure where the customer truly is the focus. We have the systems, workflows and resources in place to offer quick turnarounds that still have a personal touch. This allows our employees to have the tools they need to excel.

Our corporate culture is shaped by our shared commitment to excellence and it’s guided by “Central Hospitality.” In the end, it’s all about relationships and you are a major part of that.

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-Onsite

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