Job description

The Assistant Director of Information Services department is appointed by, and reports to, the County Chief Information Officer. Essential responsibilities include:

• Liaise with customers to set expectations, meet performance goals, and achieve high customer satisfaction.
• Direct, supervise, and guide departmental staff by establishing goals and priorities, policies, and performance standards to accomplish ISD’s operational plan.
• Negotiate agreements and hold vendors and contractors accountable for performance.
• Prioritize and manage projects to be completed on time and within budget estimates.
• Assist in the preparation of and administer the department’s budget, service catalog, and rates.

The County’s technology and communications infrastructure is being enhanced or replaced to meet future business needs. Work is underway to improve the HR / Payroll, Property Tax, Integrated Criminal Justice, Radio and Network systems, and voice and call center systems.

The Board of Supervisors and County Executive are supportive of the investments in technology to keep the County current and try new ways of using technology to achieve savings and efficiencies. This dynamic environment presents many opportunities such as:

• Design a new model of IT service delivery – one that provides flexibility and adapts well to change.
• Create a reputation for ISD as a customer service focused solution provider for departments.
• Expand the current service catalog, performance measurement, and cost accounting system to demonstrate good value for great service.
• Foster an environment that inspires and motivates staff, including building positive working relationships with employee organizations.
• Create a culture that promotes teamwork, communication, and partnerships at all levels of the organization.
• Document and redesign business processes workflows to improve productivity.
• Continue to rethink structure for charges, performance, accountability, and alignments of incentives.
• Continue to build a culture of openness, transparency, and innovation in ISD.

This is a unique leadership opportunity to work in one of the most innovative areas of the world in a very dynamic organization. The ideal candidate is:

• An inspirational leader and positive change agent with a passion for public service, and commitment to deliver high quality technology services and projects for San Mateo County government and its residents.
• A results-oriented, organizationally astute executive who builds trust, fosters accountability and has a proven track record of managing complex state-of-the-art systems while building collaborative partnerships to deliver projects.
• A collaborative and strategic leader who actively seeks operational best practices and scans the environment for emerging trends and identifies the best use of technology to support the business needs of individual departments and the County as a whole.
• A strong manager and coach, open and approachable, with experience in building and motivating professional, accountable, highly trained and agile teams.
• A customer-focused manager who has successfully led a 24/7 operation while achieving excellent customer satisfaction ratings.
• An honest, fair, and objective fiscally savvy professional who understands the importance of transparency and communication.
• A quick study of internal and external issues who includes different perspectives in crafting solutions.
• A lifelong learner and process improvement practitioner.
• An original thinker who brings change and inspiration and makes things interesting.

How to apply:

To apply for this exciting career opportunity, the following materials must be electronically submitted online at https://jobs.smcgov.org

• Resume
• Detailed cover letter that includes: The background and experience that prepares you to take on this role of Assistant Director, emphasizing on your leadership and management experience.
• Your experience coaching and mentoring staff and in leading an organization through change.
• Your view or philosophy in leading an organization around operational excellence.

Job Type: Full-time

Pay: $199,472.00 - $249,350.40 per year

Schedule:

• 5x8
• Monday to Friday

Work Location: One location

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