Job description
VIP Account Associate - Sports
Chicago, IL
About Us
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
About the Role
As a VIP Account Associate, you will provide assistance to our valued players through various communication channels to develop potential new business into successful long term VIP growth. With responsibility for a defined segmentation of players, you will be tasked with achieving company objectives through effective telemarketing and customer relations. This will involve providing assistance to players throughout their activity journey and upselling player revenue.
Responsibilities
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
About the Role
As a VIP Account Associate, you will provide assistance to our valued players through various communication channels to develop potential new business into successful long term VIP growth. With responsibility for a defined segmentation of players, you will be tasked with achieving company objectives through effective telemarketing and customer relations. This will involve providing assistance to players throughout their activity journey and upselling player revenue.
Responsibilities
- Generate incremental revenue by participating in campaigns targeted to players that help improve their experience on the site
- Create new business revenue by understanding, targeting and providing service through phone, email and chat with potential high value players
- Identify potential VIPs in their early stages for proper handling
- Offer service to players, including but not limited to help solve problems, answer queries, promote ongoing promotions, upsell
- Liaise with different departments to offer, implement and suggest practices that will promote player growth
- Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
- Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
- Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy
- Conducts themselves with the highest level of integrity and honesty
Education
- High School or equivalent preferred
- Bachelor's degree strongly preferred
Qualifications
- Proven experience in online gaming, customer service, hosting, luxury telemarketing or other account management
- Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette
- Detail oriented with effective time management skills and the ability to produce results while working under pressure
- The ability to work independently, offer top tier customer service and identify customer trigger points
- Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
- Excellent knowledge of sports betting preferred
- Spanish Bilingual a plus
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
- Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
- Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
- Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
- Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Gaming Compliance
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
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