Job description

Job Description

Serve as the primary point of contact for the company. Act as an interface between customers and all primary departments including production, shipping, accounts receivable and sales. Handle customer order process from order entry through invoicing. Communicate with existing and potential customers to resolve questions, complaints, and other forms of feedback. Provide excellent service to all customers thereby increasing potential sales and revenue.

Experience

Demonstrated ability to perform all trained processes and duties within a reasonable timeframe established by employer. Demonstrated ability to follow standard operations and instructions with minimal supervision. Willingness to accept training for new operations as business needs arise.

Tasks

· Communicate with customers in an efficient and timely manner.

· Strive to maintain a solid knowledge of the products that are offered.

· Review incoming orders for part number, pricing, and lead time accuracy.

· Initiate CDR’s (Customer Dissatisfaction Reports) and relay information to/from Quality Assurance.

· Update shipping errors spreadsheet on QMS drive.

Tools - Sage Mas and Microsoft Office

Skills

Active Listening — Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Speaking — Talk to others to convey information effectively.

Time Management — Manage one's own time and the time of others.

Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Writing — Communicate effectively in writing as appropriate for the needs of the audience.

Coordination — Adjust actions in relation to others' actions.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Complex Problem Solving — Identify complex problems and reviewing related information to develop and evaluate options and implement solutions.

Abilities

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Near Vision — The ability to see details at close range (within a few feet of the observer).

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Speech Recognition — The ability to identify and understand the speech of another person.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Speech Clarity — The ability to speak clearly so others can understand you.

Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

Overtime —must be able to work overtime when assigned.

Work Activities

Attendance—regular and timely attendance at workplace is a requirement.

Getting Information — Observe, receive, and obtain information from all relevant sources.

Communicating with Supervisors, Peers, or Subordinates — Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Making Decisions and Solving Problems — Analyze information and evaluating results to choose the best solution and solve problems.

Monitor Processes, Materials, or Surroundings — Monitor and review information from materials, events, or the environment, to detect or assess problems.

Identifying Objects, Actions, and Events — Identify information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Processing Information — Compile, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Scheduling Work and Activities — Schedule events, programs, and activities, as well as the work of others.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Documenting/Recording Information — Enter, transcribe, record, store, or maintain information in written or electronic/magnetic form.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Inspecting Equipment, Structures, or Material — Inspect equipment, structures, or materials to identify the cause of errors or other problems or defects.

While performing the duties of the job, the employee is regularly required to stand. The employee is frequently required to use hands, fingers, handle, or feel objects, tools, or controls and to climb or balance. The employee is occasionally required to walk; reach with hands and arms; stoop, kneel, crouch or crawl; and talk and hear.

The employee must regularly lift and move up to 10 pounds, frequently lift and move up to 25 pounds and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Live the Wise: Vision, Mission, Values

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• Day shift

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Savannah, TN 38372: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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