IHELP - Program Assistant
Job description
Lutheran Social Services of the Southwest is a non-profit organization with Corporate Offices in Phoenix and Tucson and additional offices throughout Arizona.
Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and communities.
Working for our organization is a positive, challenging and rewarding experience with opportunities for personal and professional development.
We require COVID-19 vaccinations in accordance with Federal Laws.
General Description
Facilitate the delivery of program services to homeless men and women in Interfaith Homeless Emergency Lodging Program (I-HELP). Implement the objectives of Lutheran Social Services of the Southwest, as appropriate. The job requires sensitivity to the program population's cultural and socioeconomic characteristics.
Essential Duties and Responsibilities include the following:
2. Participates in the development of programs for men and women who are referred through community programs.
3. Focus efforts to inspire a client-centered approach to quality service delivery and operational excellence; uphold all policies and procedures.
4. Provide excellent customer service and exhibit respectful, professional conduct in all communications, including in-person, written, and electronically. This includes good working communication with community partners and funders; the ability to set appropriate professional boundaries; to respond to and manage conflict that may arise; and to maintain a positive, customer-oriented attitude at all times.
Emergency Services staff, volunteers and other departments within Lutheran Social Services.
Supervisory Responsibilities: None.
Qualifications:
- Must show proof of freedom from TB before client contact;
- Provide and maintain a current Level One Fingerprint Clearance Card.
- Provide and maintain a current certification in First Aid and CPR.
- Possess and maintain a valid AZ Driver License and reliable transportation.
- Clear a criminal background, credit check and motor vehicle screening.
- Clear the Department of Economic Security, Department of Aging and Adult Services Central Registry Background Check.
Education and Experience:
- Associate degree or two years related social service experience and/or training; or equivalent combination of education and experience preferred.
- Proficient computer skills with knowledge of Outlook and Microsoft Office Programs (i.e. Word, Excel, PowerPoint)
- Excellent time management ability.
- Skills in English composition, grammar, spelling and punctuation.
- Ability to solve problems, work independently and make decisions.
- Experience in homeless shelter work or extensive human services preferred.
- Reliable transportation.
Language Skills:
Ability to communicate clearly. Ability to listen and perceive need. Ability to work with people from diverse backgrounds non-judgmentally. Ability to effectively present and represent LSS-SW and the program's needs to religious and community groups as well as others in the social services community. Bilingual English/Spanish Preferred.
Mathematical Skills:
Ability to calculate figures and amounts.
Reasoning Abilities:
Ability to define problems, collect data, evaluate information, draw conclusions, and take appropriate action based on this information. Ability and confidence to make decisions and to solicit guidance from Supervisor.
Physical Demands/Work Environment:
- While performing the duties of this job, the employee may be required to sit or stand for long periods of time. The employee frequently is required to use hands to hold objects and operate office equipment.
- The employee is required to be able to listen and communicate effectively.
- The employee frequently is required to use hands to hold objects and operate office equipment.
- The employee may be required to occasionally lift and/or move up to 25 pounds.
- The noise level in the work environment varies with the activity level of the facility.
- Ability to work within mission of LSS-SW.
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