Job description

R.W. Hine Ace Hardware and Paint

R.W. Hine Ace Hardware and Paint is an independently owned family operated neighborhood hardware store located in Cheshire, CT. Our brand promise for over 110 years has been to exceed our customer’s expectations every customer every time. R.W. Hine Ace Hardware and Paint is an equal opportunity employer.

Position Summary
Primary responsibility for all positions with R.W. Hine Ace Hardware and Paint is to exceed customer expectation every customer every interaction. Sales associates are responsible for engaging the customer, determining their needs and projecting requirements. Sales associates maintain outstanding customer service, generate sales, merchandise product, and support the Team Lead. Paint Sales Associates should have previous retail paint sales experience.

Essential Duties and Responsibilities

• Help unload incoming trucks and put away merchandise. Maintain your assigned department: Keep clean, organized and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by the Team Lead displaying a sense of urgency while paying attention to details.
• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed, watch end caps and side wings.
• Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer no without checking with a Team member or Team Lead
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.
• Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
• Demonstrate the S.A.L.E.S. process
• Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
• Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
• Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time.
• Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
• Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
• Always wear your radio and headset in order to effectively communicate with other associates or management.
• Respond to Customer Coordinator questions as needed.
• Assist customers with large or heavy items as needed.
• Offer customers a red basket for their shopping use.
• Assist in the training and development of peers

Required Knowledge, Skills and Abilities

• Able to communicate professionally with customers and team members
• Skilled at providing prompt, friendly and attentive customer service
• Strong organizational skills with a passion for details
• Willing to learn all areas of the store and help train others
• Proven track record of being a team player
• Knowledge and experience of various departments is strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible including some weekends and holidays.

Physical Requirements

The minimum physical requirements for this position include:

• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
• Move and handle merchandise up to 60 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

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