Job description

General Description of Position:

Front Office Subject Matter Expert (SMEs) apply expert insight and experience with the integration of business processes and enterprise information systems. The SMEs provide function end-to-end process analysis which includes master and transactional data custodianship, project management and team facilitation, understanding and application of business policies, procedures, controls, and job functions. The SMEs skills and expertise validate business processes and systems designs-to-solutions though team engagement, testing and validation processes. While the role is software/SaaS platform agnostic, administration and/or functional management of specific 3rd party software/SaaS platforms as applicable are executed by the role.

Duties:

· Collaborate with MCBH business functional teams in conceptualizing and delivering business process and informational solutions

· Analyze and assess business processes, systems and procedures with resulting improvement initiatives and monitoring for sustaining results.

· Define, develop, and document business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with business partners and functional departments

· Recommend, schedule, and perform initiative definition and project management maintaining project management methods and governance.

· Administer critical analysis of testing and validation results

· Support M&A, integrations, functional support needs, upgrades, process optimization and continuous improvement

· Become candidates for future functional business roles

Education & Work Experience:

· College or advanced degree in business management disciplines, information systems and/or equivalent work experience.

· Functional knowledge expertise of end-to-end processes and systems scope areas:

• Social-to-Connect, Market-to-Sell, Order-to-Cash, Registration-to-Claim

· High potentials (caliber, knowledge, mobility, adaptability)

· Aptitude for process, systems, data, controls, analysis, teaching/coaching, and project management

· Acquires and maintains certifications for systems administration, setups, configurations/options, testing & analysis, skills, and knowledge, where appropriate to provide support & systems administration duties with applicable for Front Office platforms such as Salesforce.com, Appinum, Digital Asset Management, ExtraNets, Portals, Websites

· Saleforce.com certifications highly desired

· Experience developing process documentation, policies, procedures, test plans and cases, and ongoing support activities.

· Knowledge of applicable controls and regulations

· Able to communicate effectively with non-technical & technical staff and with members of interdisciplinary business functional teams.

· Continuous learning and new technologies adaptation.

· Strong written, oral, and interpersonal communication skills.

· Ability to conduct research with proven analytical and problem-solving abilities

· Highly self-motivated, directed and detailed oriented

· Ability to effectively prioritize and execute tasks in a high-energy environment.

· Ability to work both independently and in a team-oriented, collaborative environments

Environmental Conditions:

Works in both office and plant environment. Office environment has controlled temperature, humidity, and noise levels. Plant environment varies with outside temperature and noise levels vary in different production areas. Effective near vision or near vision accommodation is required. Talking and hearing are required. Minimal bending, stooping, walking, and stair climbing are required as is lifting items of moderate weight. MCHB quality standards and safety rules and regulations are mandatory.

Travel:

Projects will require virtual support to all MCBH sites and may require other travel if virtual engagement needs are not appropriate to meet the needs of the organization.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Knoxville, TN: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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