Job description
Company Overview
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
What You'll Do
As a Billing Specialist, you are responsible for ensuring accurate and timely billing of our customer accounts. Critical components of this job include sales contract review for billing and revenue implications, contract entry into the billing system, and invoice creation and analysis. A strong foundation and experience in working with billing and/or financial systems is essential. In addition, this position will require great attention to detail and the ability to deliver results under deadlines. This role works as a member of the Accounting team, and collaborates closely with Sales, Revenue, and the wider Accounts Receivable team.
This position is an individual contributor role reporting to the Billing Supervisor and is designated Flex.
Responsibility
- Review contracts and ensure customers are properly set up and invoiced in the billing system
- Ensure that billing is set up to meet Revenue Recognition and other Accounting Policies
- Address and handle non-standard, complex billing, specifically including Professional Services billing
- Work across departments to research and resolve escalated customer disputes and exceptions on billings
- Drive process improvements including working with business partners and other departments
- Work with other departments on the development and implementation of improvements to billing and accounting systems
- Support audit requirements on a quarterly basis
- Perform special projects as requested
What You Bring
Basic
- Bachelor’s degree and/or Accounting qualifications
- 4+ years of broad experience within accounting and billing environment
Preferred
- 2+ years of broad experience within accounting and billing environment at a software company or in a subscription billing environment
- PC proficient
- Ability to thrive in a fast-paced, dynamic setting
- Ability to work in multiple systems and quickly move from one system to another
- Experience with NetSuite or other large ERP systems
- Experience with Zuora or other large billing systems
- Strong experience with Microsoft Excel and Word
- Understanding of GAAP and Audit concepts and requirements
- Interest and aptitude to work with high volume of data processing
- Ability to function independently as well as with a team effectively
- Well-developed problem-solving and analytical skills
- Ability to discern alternatives and make objective recommendations
- Ability to effectively work with other business groups to accomplish goals
- Excellent communication skills in dealing with internal and external customers
- Oral and written communication skills to interact with upper levels of management
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
This role is eligible for bonus, equity and benefits.
Based on legislation in Washington state the following details are for individuals who reside and would be working in Washington only: Washington pay range: $25.72/hour - $35.67/hour base salary
Life At DocuSign
Working here
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.
Our global benefits
Paid time off
Take time to unwind with earned days off, plus paid company holidays based on your region.
Paid parental leave
Take up to six months off with your child after birth, adoption or foster care placement.
Full health benefits
Options for 100% employer-paid health plans from day one of employment.
Retirement plans
Select retirement and pension programs with potential for employer contributions.
Learning & development
Grow your career with coaching, online courses and education reimbursements.
Compassionate care leave
Paid time off following the loss of a loved one and other life-changing events.
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