Job description

Care Coordinator - Care Management (RTM)

Caregenix is a healthcare service company providing value-based care services, specifically Care Management in accordance with CMS guidelines.

Our Care Coordinators serve patients on behalf of their providers across the United States. We offer flexible schedules, competitive pay, and paid training.

We are looking for a Remote Monitoring Aide, Physical Therapist Assistants, or other similarly qualified candidates to work with the Medicare population. Familiarity with Remote Therapeutic Monitoring is a must. The candidate shall be efficient while providing compassionate, patient-centered care. Customer service skills are a must while building a rapport through meaningful, relevant patient interaction over the phone.

As a daily user of technology, the candidate shall be comfortable setting up, accessing, and troubleshooting technology issues, as necessary .

The candidate will work independently and manage a monthly allocation of patients ensuring that all patients assigned are cared for. He/She will optimize Caregenix RPM/PCM/CCM/BHI/RTM platform to ensure service is consistent and compliant. They will be trained to navigate multiple screens (RPM/PCM/CCM/BHI platform, applicable EMR and 8x8, etc.) and accurately document all information discovered each month. With a goal of speaking with 90% or more of your patients, the candidate will make multiple attempts to reach each patient each month and create/update their individual Care Plan, so their doctor has the most up-to-date information to aid in the patient’s care. Although the candidate will be working independently, they will be a team member alongside other like-minded, compassionate clinicians who support each other and are dedicated to excellent patient-centered, non-face-to-face care.

Care Coordinator Job Description

The Care Coordinator (CC) role requires Physical Therapist Assistants, and/or other qualified clinically-minded candidates. The ideal candidate is comfortable providing non-face-to-face (i.e., telephonic) patient care as an extension of the physician practice. This role includes navigating multiple EMR platforms, creating comprehensive, patient-centered care plans, and providing a range of care coordination services, including monthly health reviews with patients, coordination with family members and caregivers, and follow-up with specialists, labs, and community services. Paid training is conducted virtually and is scheduled for 2 days. This position works under the supervision and guidance of a Senior Care Coordinator or other designated Leader.

Responsibilities

• Meet production goals as outlined in Performance Standards (separate document).
• Maintain HIPAA compliant computer access, including only secure means of handling and forwarding PHI (e.g., no emails, texts, or phone messages).
• Follow iCare standard workflows and questionnaires to maximize patient interactions and documentation.
• Monthly, telephonic interactions with patients, to achieve:
• Updated current health status
• Medication reconciliation & compliance
• Appointment reminders
• Patient accountability regarding physician prescribed treatment plans, goals, monitoring, etc.
• Coordination of specialist consults, labs, diagnostics, etc.
• Encouragement of preventative health services, vaccinations, screenings, etc.
• Manage the communication of information necessary to share with practice on patient’s behalf.

Qualifications

• Demonstrates iCare values
• Clinical credentials, to include CMA or other qualified background as approved
• Minimum 1-year experience in clinical setting or patient environment
• Minimum 1-year experience in Care Management
• Superior verbal communicator, demonstrates empathy
• Understanding and application of medical terminology as required
• Comfortable interacting with and assessing status of patients remotely, active listener
• Ability to recognize condition-related warning signs
• Organized, thorough documentation skills
• Self-directed, ability to prioritize tasks, solid time management skills
• Exemplary phone etiquette
• Committed to excellence in patient care and customer service
• Ability to navigate effectively in multiple computer systems
• HIPAA compliant area in home to conduct Virtual Care Services
• High Speed Internet

Job Type: Full-time

Salary: $17.00 - $22.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• RTM: 1 year (Required)

Work Location: One location

Job Type: Part-time

Pay: $17.00 - $25.00 per hour

Benefits:

• Flexible schedule

Medical specialties:

• Physical & Rehabilitation Medicine

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• PTA: 1 year (Required)

Work Location: Remote

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