Collections Specialist

CooperSurgical, Inc.

Remote, USA

Job Summary:

Responsible for resolving payment issues and ensuring proper collections.

• Develop effective strategies to collect old outstanding accounts receivable.
• Identify clients with potential payment commitment problems and develop creative solution to minimize bad debts
• Maintain consistent contact to ensure clients remain on a timely payment schedule
• Send delinquent notices for clients who are over 60 days past due
• Manage inbound calls and messages from individual voicemail box; inbound e-mails from individual e-mail account; and respond promptly to clients
• Adhere to daily follow-up list and complete each scheduled tasks
• Charge monthly payments via credit card for clients set up on various payment plans
• Maintain client records in client database and Accounting System
• Prepare accounts to be sent to outside collections agencies to assist in collections of past-due accounts
• Resolve client disputes in a professional manner
• Maintain client and employee confidentiality
• Be familiar with internal SOPs, policies, and practices
• Complete special projects as needed
• Participate in continuing education and training as required

Qualifications

• High school diploma or general education degree (GED); minimum of two years customer service or billing experience. (combination of both preferred)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Accounting software; Project Management software; Spreadsheet software and Word Processing software.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit and use a 10 -key.
  
• Responds effectively to changing constraints
• Adapts own behavior to suit the situation
• Able to 'zoom in' to detail quickly and accurately
• Checks information, picks up inconsistencies and mistakes
• Can make detailed comparisons between similar sources
• Uses grammar, vocabulary and style to describe situations, ideas, instructions etc.
• Structures communication logically
• Undertakes complex scoping, planning and integration of people and resources
• Manages risks, plans for multiple contingencies
• Manages and measures multiple activities
• Ability to focus on important issues only
• Regularly refocuses on results
• Demonstrates a drive to exceed performance targets
• Solves immediate problems, escalating where appropriate
• Sees individual tasks through to completion
• Makes realistic estimates of time and resource requirements

About CooperSurgical:

CooperSurgical is a leader in manufacturing and marketing multiple trusted and innovative brands that assist clinicians in improving the health of women, babies and families worldwide. Through an aggressive growth and diversification strategy, CooperSurgical has evolved its portfolio of over 600 products to include products and services used primarily by obstetricians and gynecologists in surgical and medical procedures wherever they occur: in hospitals, surgical centers, medical offices and fertility clinics.

Our Benefits:

For U.S. locations that require disclosure of compensation, the starting hourly base pay for this role is between $15 and $19. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.