You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

See Yourself on our Team:

The American Express Network enables over $1.2 Trillion in annual spend and serves card Issuers and Acquirers in over 170 markets worldwide. The Network Solutions and Operations (NSO) team operates the Network with the highest levels of performance, security, and integrity; and is supporting Network coverage expansion by onboarding new Network Issuers and Acquirers, as well as launching our new Network in China. The NSO team is also driving a strategic, multi-year transformation to modernize the Network crafting innovative products, services, and capabilities that will anticipate the needs of customers by enabling more types of payments.

How will you make an impact in this role?

We are seeking a Token Services Senior Product Manager based in New York. This Product Manager will be part of the team that is responsible for defining the long-term plan for Token Services, including the exploration of new token use cases, defining product strategy, influencing payments industry bodies, and driving implementation with cross-functional teams. This will be done through internal partnership and an external focus on industry innovation activities.

• Identify, explore, and assess emerging and ground-breaking business opportunities/use cases with high relevance to loyalty and emerging token form factors

• Leverage external and internal data and insights to design new products and experiences for target customers/segments

• Collaborate with analytics and finance to build business financial cases for new products

• Define business requirements and lead envisioning with partner stakeholder teams

• Coordinate and lead internal forums, steering committees, and working group meetings, ensuring key stakeholders are engaged and are brought along in the journey

• Represent network interests in leading industry forums

• Proactively and continuously evaluate industry trends, competitor products and communicate learnings to the broader team

  
  

Minimum Qualifications

• Demonstrated critical thinking ability. Self-starter who can innovate and ideate in white-space, challenge the status quo, and build consensus for key initiatives.

• Passionate about emerging technology and innovation – able to succinctly describe the latest trends and provide thought leadership on their relevance to American Express

• High level of comfort with data and analytics, with experience using data to drive decision making and product improvement

• A passion for understanding and solving for customer needs.

• Intellectual curiosity: A consultant mentality with the ability to distill ideas, connect the dots from across multiple business topics, organize the information and tell a story.

• Strong external and internal partnership skills; proven track record to partner with executives a plus.

• Ability to communicate effectively at all levels, including concise verbal and written executive-level communications

• Project management skills and ability to drive business results independently.

• High energy and an optimistic attitude

• Strong ability to stay connected to remote partners and stakeholders

  
  

Preferred Qualifications

• Preferred experience with payments

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.